Member Services Representative

400 Av. Américo Miranda, San Juan, 00927, Puerto Rico

Req #12014

Monday, September 9, 2024

Opportunity Summary:

Fulfills member needs and sends correspondences to ensure member satisfaction. Has knowledge of commonly-used concepts, practices, and procedures. Has knowledge of all LOBs, scripts, and workflows- or is able to obtain information rapidly as needed. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Reports to a supervisor and/or manager.

The Member Services Representative is responsible for the following:

• Handles incoming calls and performs outbound calls

• Meets or exceeds company and client performance metrics

• Maintains phone and contact logs and documents call details as appropriate

• Maintains strong knowledge of assigned products/markets and the applicable state and federal regulations

• High School Diploma – Some college preferred

• Detail oriented, fast learner, and excellent communication skills

• Possesses technical ability to use phone and computer system

Other details

• Pay Type Hourly

• Hiring Rate $10.50

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• 400 Av. Américo Miranda, San Juan, 00927, Puerto Rico