MONEY EXPRESS

SERVICE REPRESENTATIVE

Our Company

At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations

A Brief Overview

The Service Representative provides timely and effective service to clients as to satisfy their needs, orients and offers the products and services of Money Express and complies with applicable effectiveness measures and processes in all transactions. The Service Representative actively participates in the development and maintenance of the portfolio in a minimum level of delinquency.

What you’ll do

·Guarantees a high level quality service to clients, satisfying their needs and expectations.

·Fills out loans applications and verifies the received information.

·Validates the identity of clients and timely notifies when exceptions and irregularities occur.

·Processes payments transactions following the applicable procedures.

·Processes loans to be disbursed based on the required documentation, also enters the transaction information in the system.

·Balances the cash register in a daily basis.

·Applies the internal control measures related to the cash quantity maintain into the register, refers to supervisor those transactions that requires authorization.

·Promotes the Money Express products and services as well as provides related orientation to clients.

·Answers and transfers incoming calls.

What You’ll Need to Succeed

·A High School Diploma is required for this job. One to two years of experience in customer service or similar experience is required.

·Contacts clients with delayed accounts.

·Performs loan disbursement process when needed following the established procedures and policies.

·Performs clerical tasks supporting the Branch operations.

·Performs any other related task assigned by Supervisor.

·Office equipment management

·Interpersonal communications skills

·Operational procedures application capability

·Write, speak and comprehend English and Spanish

·Customer Service knowledge

First Bank Puerto Rico is a proud to be an Equal Employment Opportunity Employer and takes affirmative action to employ Women, Protected Veterans, People with Disabilities and Minorities regardless of gender identity, sexual orientation, and any other legally protected status.