Our client, a logistics and supply chain provider, is seeking a Lead, Customer Service Representative to join their team. As a Lead, Customer Service Representative, you will be part of the Last Mile department supporting the Customer Service team. The ideal candidate will have strong leadership skills, exceptional organizational abilities, and a customer-focused mindset that will align successfully in the organization.

Job Title: Lead, Customer Service Representative

Location: San Leandro, CA

Pay Range: $23/hr

What’s the Job?

• Organize and supervise the day-to-day operations and activities of a customer service team to achieve key performance goals.

• Lead and coach a team of customer service specialists to ensure quality customer interactions and retention.

• Maintain and analyze daily and weekly statistics for individual direct reports.

• Troubleshoot operational problems and provide guidance to resolve escalated issues.

• Complete team reports as required and ensure timely follow-up on complex customer issues.

What’s Needed?

• Minimum 4 years of experience in a customer service role with 1 year of team lead experience.

• Proficiency in Microsoft Office (Word, Excel, & Outlook).

• Strong customer service skills with the ability to resolve issues effectively.

• Excellent multitasking and organizational abilities.

• Ability to thrive under pressure while delivering solutions that exceed customer expectations.

What’s in it for me?

• Opportunity to lead a passionate team motivated by innovation.

• Career advancement opportunities in a dynamic and growing company.

• Competitive hourly wage with potential for growth.

• Supportive work environment focused on delivering for customers.

• Ongoing professional development and training opportunities.

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.