Join a top-notch organization that offers a generous benefits package to our employees. With a 100% employer-paid employee health insurance plan, an amazing profit sharing program, and a variety of policy offerings to choose from, Flexospan's total compensation package is just one of the many things that makes us an employer of choice in Mercer County!

For over 5 decades Flexospan has been committed to providing quality products and exceptional service to the Metal Construction Industry. Since 1969, the company has been a leading manufacturer of metal roofing and siding panels, matching trims, decking, structural components, custom-engineered metal buildings, as well as complete self-storage packages.

Flexospan continues to grow to meet the needs of our customers. We are locally owned and operated, with a sales team dedicated to providing the best customer service.

Job Summary:

We are seeking a Customer Service Representative (CSR) to join our team. The CSR works within the Sales Department and receives calls from existing customers inquiring about or placing an order for Flexospan's products. A Sales CSR will effectively inform customers about our products, build a positive rapport by listening and identifying needs, and provide solutions to customer questions and concerns.

Duties:

• Advise customers about products and their associated costs.

• Develop and maintain positive relationships with customers.

• Assess customer needs and provide appropriate advice on products.

• Obtain transportation costs from a variety of Flexospan partners to include in customer quotes.

• Generate quotes for new and existing customers.

• Provide customer follow-up on quotes to check status updates.

• Ship product samples to customers when requested.

• Distribute order paperwork to plant staff for product fulfillment/production.

• Perform data entry tasks accurately and efficiently.

Qualifications:

• Strong communication skills with excellent phone etiquette
• Previous experience in customer service or sales
• Ability to multitask and prioritize tasks effectively

• Proficient in data entry and computer systems

• Attention to detail is key

• Ability to work in a fast-paced environment while maintaining a positive attitude

This position offers the opportunity to work in a dynamic customer service environment where you can utilize your communication skills and passion for helping others. If you are a motivated individual with a dedication to providing top-notch customer service, we encourage you to apply for this position.