Top Skills' Details

1. 2+ years of experience providing technical assistance and support for incoming issues related to Windows 10 computer systems, software, and hardware

2. Excellent customer service skills and ability to communicate with client's external customers

3. Experience using Active Directory is essential - resetting passwords/maintaining ticket queues

Secondary Skills - Nice to Haves

• intune

• jira

• vdi

• azure

Job Description

The Helpdesk Specialist will provide first and second level helpdesk support including direct response to user needs and/or routing needs to appropriate department support personnel. He/she will be the first responder to the helpdesk ticketing system as well as phone, email and text messages and IM. This person will resolve level one/two issues accordingly escalating advanced issues to advanced level helpdesk technicians. A significant focus of this role will be imaging and setting up equipment for new hires and wiping equipment upon employee offboarding.

Responsibilities:

Provide technical assistance and support for incoming issues related to Windows 10 computer systems, software, and hardware.

Provide technical assistance related to issues in a VDI environment

Respond to queries either over the phone or by video conferencing, occasional in person.

Image, pack and ship laptops and peripherals

Responsible for maintaining Helpdesk ticketing queue

Walk customer through problem-solving process.

Install, modify, and repair computer hardware and software.

Clean up computers.

Run diagnostic programs to resolve problems.

Install computer peripherals for users.

Follow up with customers to ensure issue has been resolved.

Requirements:

2 years’ experience working in a Windows 10 Environment

Experienced in trouble shooting Windows 10 desktop applications such as O365

Familiar with VDI concepts

Must be people orientated and enjoy interacting with people and working in groups 

Employee Value Proposition (EVP)

Opportunity to gain experience working as helpdesk technician for an enterprise client. 1 month training period at start of position.

Work Environment

On-site in Atlanta, GA

Why is the position open?

Client is preparing for open enrollment period and will have external client's customers calling for support - adding to contractors to supplement increased workload

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.