Lead Audio/Visual Technician - Santa Clara, CA

Santa Clara, CA, USA

Req #3958

Monday, January 13, 2025

At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference – whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.

Our dedicated teams craft solutions experienced by millions every day including:

• Delivering the fan experience at one of 100+ sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA

• Building the first fly pack broadcast system (https://onediversified.com/clients/fox-sports-jewel-event-broadcast-system/) transportable by air - bringing the 2022 World Cup and Super Bowl into homes across the world

• Engineering the first high-density pixel canvas to display HD content at that scale for the Vornado, Marriott Marquis (https://onediversified.com/clients/vornado-marriott-digital-billboard/) LED Display in Times Square, NY

• Empowering and monitoring communication and collaboration solutions within multi-national companies around the globe

  Founded in 1993, we’re a global organization serving local needs with associates worldwide. Learn more at onediversified.com (https://onediversified.com/eivind-sandstrand-vp-innovation-consulting-digital-solutions/) and follow us on LinkedIn (https://www.linkedin.com/company/diversified-/) and Twitter (https://twitter.com/diversifiedus) .

  What part will you play?

  The Lead Audio/Visual Technician is responsible for the deployment, maintenance, and repair of audio/visual equipment at the offices and events of our corporate customers. The ideal candidate will have experience with a variety of audio/visual equipment, familiarity with computers, and can frequently and concisely communicate issues and updates internally and to clients. 

  What will you be doing?

• Deploy and maintain audio/visual equipment in client offices and external sites 

• Responsible for coordinating and booking their own travel once assigned to a deployment, event or Lab support ticket. 

• Provide event support when scheduled, including setting up and breaking down shipping crates, equipment, troubleshooting problems, and providing technical support to presenters 

• Provide lab support for custom projects, including ticket management and frequent updates 

• Perform preventive maintenance on audio/visual equipment within guidelines 

• Escalate and repair audio/visual equipment as needed for fleet uniformity.  

• Request, Order and track inventory of audio/visual equipment 

• Resolve shipping and logistic requests 

• Update any and all documentation, SOP’s and data collection sheets 

• Comfortable with ticket management and prioritization 

• Routinely upkeep lab cleanliness 

  Travel:

  This position includes periodic regional/ overnight travel, up to 4x per month.

  Safety:

• Capable of regular lifting of OSHA compliant weight requirements. 

• Compliant in any and all required training for Construction Safety, OSHA, LAB, and Company standards. 

  What do we require from you?

  Required Knowledge, Experience and Skills:

• 3+ years’ experience supporting commercial AV systems for corporate customers

• 3+ years’ experience configuring and upgrading desktop workstations and other office technology.

• Proficient with Windows and Linux OS configuration

• Familiarity with MS Office, Google Suite and product solutions. 

• Capable of communicating with clients on a technical and professional level 

• Experience supporting users in an engineering environment.

• Experience with C-level stakeholder interaction

  Education/Certifications:

  Bachelor’s degree or equivalent experience required.

  AVIXA CTS certification

  Other relevant certifications may be required or preferred based on the technology focus of the position.

  To learn more about becoming part of the Diversified team, visit us at http://diversifiedus.com/about/careers/ or email us at careers@onediversified.com .

Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions. Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at careers@onediversified.com .

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

Other details

• Job Family Customer and Product Support

• Job Function Client Support

• Pay Type Hourly

• Min Hiring Rate $30.50

• Max Hiring Rate $46.60

• Travel Required Yes

• Travel % 30

• Santa Clara, CA, USA

<