Description

Under the direction of the ISS Acquisitions Business Operations Manager and Supervisor, this role is responsible for consulting with the UCLA Health business units and the UCLA Health Information Technology (IT) Services Department. The goal is to understand standard technology needs and challenges, ensuring that IT standards, procurement, finance, hospital inventory, acquisitions, logistics services, and vendor management align with the best practices supporting UCLA Health IT's overall business strategy.

This role serves as a liaison between UCLA Health IT and all other UCLA Health departments and management to identify, forecast, and address IT hardware standards, vendor management, IT hardware procurement, hospital inventory, acquisitions, and logistics needs.

This is a fixed-hybrid role which will require you to be onsite Monday - Thursday or as required by operational need; there are no reimbursements for travel to "home office" location. Each employee must complete a FlexWork Agreement with their manager which will outline arrangement parameters and aids both parties in fully understanding expectations. Arrangements are regularly evaluated, and are subject to termination.

Salary offers are determined based on various factors including, but not limited to, qualifications, experience, and equity. The full salary range for this position is $68,800 - $141,000. The budgeted salary or hourly range that the University reasonably expects to pay for this position is approximately between the minimum and midpoint.

Qualifications

Experience with online systems related to purchasing and

auditing

Familiarity with UCLA-based applications such as Ascend,

EMPAC, Service-Now, and RSD

Familiarity with Windows based applications such as Word,

Excel, Access, and Outlook

Knowledge of IT Acquisitions and Logistics processes

Ability to:

• clearly document processes, procedures, and changes

• communicate the status of the hardware and software purchases and their disposition within the Medical Center

• multi-task and provide direction to colleagues, clients, and vendors

• skillfully react to a fluid and constantly changing work environment

• work independently and to appropriately prioritize work

• assist and manage IT Acquisitions and Logistics files, SharePoint website, and reports

• assist with managing vendors to ISS expectation and standards

• enforce IT Acquisitions and Logistics standardizations across all ISS (hardware, software, images, policies, etc)

• provide excellent customer service support to UCLA Health System departments/clients

• work closely with IT Operations, IT Engineering, CareConnect, Project Management Office, various Vendors, and UCLA material Management teams on resource allocations, project initiatives, status requests, and quotes

• create and update SOP for various IT Acquisitions and Logistics procedures and how to

• enforce CICARE initiatives

• learn ITIL processes to help streamline IT operations workflow

• manage and improve repair procedures/processes for iss and csc departments

• manage and monitor asset management inputting and updating in service-now cmdb and campus inventory

• manage and run weekly it acquisitions and logistics meetings regarding the status of open service-now service requests for it systems

• manage equipment receiving and stock inventory

• manage iss internal truck weekly deliveries

• manage it operations refreshed projects for iss and csc departments

• manage stock inventory

• manage, update, close, and provide customer service for it acquisitions and logistics service-now service requests

• make recommendations to improve it acquisitions and logistics workflow and to meet it acquisitions and logistics slas and olas

• mentor new it acquisitions and logistics staff members so they understand the importance of good work ethic, good communication, and teamwork

• provide it acquisitions and logistics weekly accomplishments report to reflect closed tickets, equipment deliveries, and other weekly activities

• provide, input, and improve it acquisitions and logistics inventory and asset tagging of all it operations equipment

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.