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Unilever Guest Experience Coordinator in Santa Monica, California

Guest Experience Coordinator

Department: Retail Santa Monica

Location: Santa Monica, CA


Dermalogica is a leading skincare brand dedicated to providing professional-grade skincare products and treatments. With a commitment to innovation, education, and sustainability, Dermalogica has become a trusted name among skincare professionals and enthusiasts worldwide. Our mission is to empower people to achieve their healthiest skin, and we're looking for passionate individuals to join our team and help us make a difference in the skincare industry.

What You-ll Do

Inspire every customer to experience all Dermalogica concepts, with a focus on ensuring smooth and efficient operations, while prioritizing guest satisfaction above all else. Working as an integral part of the team and building lasting customer relationships to achieve overall store goals and objectives. A high level hospitality professional looking to provide the ultimate guest experience.

Roles and Responsibilities

  • Educate and inspire Dermalogica customers to learn more about their personal skincare needs and build a trusting relationship with each client

  • Achieve monthly, and yearly Retail productivity expectations

  • Ensure accuracy of recording customer information and data for marketing purposes

  • Participate in all marketing promotions to ensure sales target achievements

  • Ensure company policies and code of conduct, which are outlined in the employee handbook and store manual, are followed

  • Abide by opening/ closing duties to ensure security and safety of the store

  • Maintain a clean, organized and professional work space by participating in weekly and daily housekeeping duties and retail floor is clean and stocked properly

  • Setting and maintaining high standards for customer service while resolving customer inquiries and complaints

  • Monitoring customer service metrics and using data to drive improvements

  • Support in creation of promotional and social materials


  • 2+ years - experience in a hospitality role

  • Leadership experience preferred

  • 1+ years- experience in a salon/spa environment preferred

  • Passion for curating an exceptional guest experience

  • Computer skills such as Microsoft Word, Excel and Outlook

  • Advanced communication and interpersonal skills. The ability to connect with guests on a personal level, build rapport, and handle both positive and negative consumer feedback

  • Strong people skills

  • A keen eye for detail to ensure a polished guest experience and identify areas of improvement

The above typical duties are characteristics of this job and demonstrate a level of difficulty and are not intended to list or limit the duties which may be required or assigned to employees in classification.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is required to stand, bend, walk, sit, use hands to handle or feel objects, tools, or controls, reach with hands and arms, climb, balance, stoop, kneel, crouch or crawl.

The employee must regularly lift and/or move up to twenty-five (25) pounds. Specific vision abilities required by this job include close vision, distance vision, color acuity, peripheral vision, depth perceptions and the ability to adjust focus.

What We Offer

  • Competitive hourly rate range of $22.00-$24.00; exact hourly rate determined by various factors including experience, skills, education and budget

  • Eligibility for participation in our company bonus plan, rewarding personal performance and company results.

  • Enjoy a comprehensive health benefits package including life/accident/disability insurance, wellness programs, paid family leave, domestic partner benefits, education/training programs, monthly product allowances, annual fitness reimbursement, 401(k) matching, and more..

  • Join the Dermalogica family and embark on an exciting journey with a global skincare leader. To be considered for this role, please complete your online application. Please know that all applications are reviewed for consideration. A member of the Human Resources team will contact you if your experience and skills are a match for the position.Dermalogica is an equal opportunity employer that embraces diversity, equity, and inclusion.