ABOUT US:

Formerly Aurora Santa Rosa Hospital, SRBHH was opened in 2016 and is regarded as an integral part of the greater Santa Rosa and Northern California mental health system of care. Conveniently located in the North Bay, this hospital consists of 144 acute psychiatric inpatient beds.

Santa Rosa Behavioral Healthcare Hospital (SRBHH) is regarded as an integral part of the greater Santa Rosa and Northern California mental health system of care.

Conveniently located in the North Bay, SRBHH serves adolescents and adults. We treat both mental health and co-occurring psychiatric and substance abuse conditions.

POSITION TITLE: Utilization Review Clinician

PAY RANGE: $31.00-$49.24 PER HOUR

REPORTS TO: Director of Utilization Review

DESCRIPTION OF POSITION:

Work as member of multi-disciplinary treatment team reviewing patient care and treatment options for both inpatient and outpatient services. Proactively monitor and optimize reimbursement for external reviewers/third party payers. The Utilization Review Clinician maintains knowledge of, participates in further training provided, and understands the potential risks regarding occupational health hazards (e.g. bloodborne pathogen exposures).

KEY RESPONSIBILITIES:

• Admissions: Conduct admission reviews/Pre-Authorizations in a timely manner.

• Concurrent Stay Reviews: Conduct concurrent and extended stay reviews for both managed care cases and Kepro counites in a timely manner to ensure that extended stays are medically justified.

• Payment Appeals: Prepare and submit appeals to third party payers in a timely manner and maintain appropriately detailed records of appeals.

• Recordkeeping: Maintains appropriate records (AIS, UR forms/charts, Peer to Peer log and Medicare forms) and substantiate activity by documentation that is entered in a clear, concise, organized and timely manner.

• Medical Necessity: Attend Treatment Team on a daily basis and collaborate with clinical team to answer clinical questions related to medical necessity and patient status and to advise on authorization status and denial risks.

• Collaboration: Interact with physicians, case managers and other hospital colleagues in a timely, positive manner to resolve UM and patient status issues. Document UM, quality and risk concerns and refer to appropriate departments as appliable for follow up.

• Denial Risk: On a daily basis, identify cases that are at risk for denial and track in log daily.

• Knowledge: Demonstrate a working knowledge of Medical Necessity and regulatory standards (Medicare, Medicaid and Manage Care)

• Training: Provide staff in-service training and education.

• Upholds the Organization’s ethics and customer service standards.

• Performs related duties, as requested.

Requirements

POSITION Requirements:

Education/Licensure

• Current license as an LCSW, ASW, MFT, LMFT, RN, LPT, LVN or LPC

• Preferred; Master’s degree in Social Work, Behavioral Science, or related field.

• Current CPR certification.

• Current NCI equivalent as approved by the Chief Nursing Officer (or obtained within the first 30 days of hire).

Knowledge and Experience:

• Demonstrated knowledge of health care service delivery systems and third party reimbursement

• Two or more years’ experience working in managed care environment

• Ability to apply and interpret admission and continued stay criteria

• Strong understanding of admission and discharge function

• Familiarity with medical terminology, diagnostic terms and treatment modalities

• Knowledge of medical record keeping requirements

• Ability to comprehend psychiatric evaluations, consults, and lab results

Skills and Abilities:

• Maintains confidentiality of patients at all times.

• Ability to cope well with stress and have a strong sense of compassion.

• Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds.

• Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint.)

• Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.

• Strong written and verbal communication skills.

• Strong interpersonal skills. Ability to work with people with a variety of background and educational levels.

• Ability to work independently and as part of a team.

• Good judgment, problem solving and decision-making skills.

• Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, and motivate others.

• Ability to work in a fast-paced, expanding organization.

Physical Requirements:

While performing the duties of this job, this position is frequently required to do the following:

• Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.

• Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population.

• Give and follow verbal and written instructions with attention to detail and accuracy.

• Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.

• Vision: see details of objects at close range.

• Coordinate multiple tasks simultaneously.

• Reach forward, up, down, and to the side.

• Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.

• Lift up to five (5) pounds.

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Benefits

• Health Insurance

• Vision Insurance

• Dental Insurance

• 401k Retirement Plan

• Healthcare Spending Account

• Life Insurance

(Supplemental Life, Term and Universal plans are also available)

• Short and Long-Term Disability

(with additional buy-in opportunities)

• PTO Plan with Holiday Premium Pay

• Discounted Cafeteria Meal Plan

• Tuition Reimbursement