Essential Duties and Responsibilities:

• Oversees and manages and directs successful daily clinic operations to achieve quality improvement, fiscal productivity, payroll, employee evaluations, staffing, and patient satisfaction goals/objectives.
• Responsible for the proper functioning of the clinic as established by the Executive Leadership Team.
• Ensures that the clinic operates according to federal and state guidelines and contributes to NPVMC's mission and goals of client satisfaction, quality of care, and productivity.
• Collaborates with the Executive Leadership Team to ensure consistency in the delivery of care and operations of the clinic.
• Assists hospital COO in identifying operational priorities.
• Participates in recruitment, interviews, selection, corrective action and evaluation process for directly supervised staff and other key positions.
• Collaborates with NPVMC supervisors to train and develop staff, enforce policies, procedures, and standards of operation.
• Completes appraisals and performance corrections and approves schedules and time off.
• Initiates and leads regular staff meetings.
• Keeps Operations Director informed of any unusual concerns, situations, events, or conditions relative to staff, patients, families, or physicians.
• Ensures all staff members are performing their jobs effectively and patients are receiving quality care.
• Acts as a liaison with patients and their representatives and works with the Executive Leadership Team to resolve complaints.
• Demonstrates a leadership role through daily work, effective management, and teaching.
• Initiates coaching, counseling and disciplinary action in a supportive manner in accordance with the hospital policy.
• Maintains employee, patient, and hospital/clinic confidentiality at all times according to acceptable professional standards.
• Promotes teamwork with physicians, staff, leadership, and all health care providers.