Description

Robert Half has a great opportunity for an articulate, professional Customer Service Representative for a large client located in the South Metro. This position is in a call center and does require an intermediate working knowledge of Microsoft Office Word and Excel. The ideal candidate will be able to take anywhere from 60 - 80 inbound calls daily and provide thoughtful and articulate answers to their clients. You will need to maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Additional responsibilities of the Customer Service Representative position include:

• Handle 60-80 inbound calls daily from independent distributors, providing top-notch customer service, processing payments, and answering questions regarding product part numbers.

• Validate and accurately enter orders received via phone, fax, and email with careful attention to detail.

• Collaborate with warehouse supervisor to resolve any issues related to orders.

• Track shipments and communicate with carriers to resolve any issues that may arise.

• Invoicing orders and communicating with customers after their orders have been dispatched.

• Learn and master the procedure of entering customer returns and releasing orders to the warehouse.

• Communicate shipment details and tracking numbers to customers.

• Data entry for carrier invoicing, including completion of Excel spreadsheets.

  Requirements

Requirements of the position:

• 1-3 years of customer service or inbound sales call center experience required.

• Excellent customer service and communication skills.

• Strong detail-oriented skills to accurately enter orders.

• Ability to handle customer frustrations with patience and diplomacy.

• Ability to quickly adapt to new tasks and handle a high-volume workload.

• Experience processing payments over the phone preferred.

If you are interested in the Customer Service Representative and are available to start immediately, please call 952.882.9919 for immediate consideration and apply!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .