Job Information
Paccar Winch Inc. Region Engine Service Manager - Great Lakes in Schaumburg, Illinois
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Date: Oct 21, 2024
Location: Schaumburg, IL, US, 60195
Company: PACCAR
Company Information
PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.
Kenworth Truck Company
Kenworth Truck Company, founded in 1923, is the manufacturer of The World’s Best ® heavy and medium duty trucks. With an excellent heritage of quality, innovation and technology, Kenworth has played an essential role in the development of trucks that are more fuel efficient, productive, and economical to operate. Today, Kenworth is leading transportation innovation with the introduction of battery-electric vehicles, exploration of fuel cell electric powertrains, and autonomous driving systems. Kenworth is committed to fostering an environment of diversity, equality and inclusivity in the workplace.
Job Functions / Responsibilities
Accepts ownership and manages all MX engine issues that arise within their region
Contact person for dealers in the region when they have questions or concerns working with DAVIE or navigating through Rapido
Track all open SupportLink cases in the region to ensure timely communication and action plan exists to get truck back in service
Act as first contact for Kenworth DSMs when they need further assistance or information pertaining to any MX issues in their district
Coordinate between Engine Support Center and Engineering when higher level assistance is required
Communicate resolution path to dealer/customer
Travel to the truck in question when hands on assistance is required
Follow case through until issue is resolved
Ensure that all resolved SupportLink cases are closed out in a timely fashion and all pertinent information is included in the case notes
Disseminate diagnostic and repair information to the DSMs, Dealers, and customers to resolve product issues
Report on new emerging issues. Assist Engineering in investigation and resolution
Assist Engineering with tool development as needed.
Responsible for dealer/customer presentations that support the MX product
Will be the primary company representative at regional trade shows and truck association meetings
Track and ensure that each full service dealer location within the region maintains the required number of MX certified technicians to support the product in their APMR
Conduct PACCAR engine, aftertreatment, fuel system and DAVIE/Rapido diagnostic training to dealer technicians and customers as needed
This individual will not have any dealer location responsibilities but will stay focused 100% on support of the MX engine
30% to 50% travel required, often on short notice
Qualifications & Skills
Bachelor’s degree in engineering, business administration or automotive technology preferred
5+ years of industry-related experience required
Strong communication skills
Proficient in Excel and Power Point
Proficiency in industry diagnostic systems preferred
Mechanical aptitude with strong background in electronics
Why work for PACCAR/Kenworth?
Global Fortune 500 Company with a wide array of growth and development opportunities
Work alongside experienced goal-oriented colleagues recognized as experts in their fields
Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks
As a U.S. PACCAR employee, you have a full range of benefit options including:
401k with up to a 5% company match
Fully funded pension plan that provides monthly benefits after retirement
Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Paid short-and long-term disability programs
Life and accidental death and dismemberment insurance
EAP services include wellness plans, estate planning, financial counseling and more
Additional Job Board Information
At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for the Region Engine Service Manager is $116,600 - $173,000 annually. This position is also eligible for a holiday gift. Additionally, this role is eligible for the full range of benefit options listed above.
PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability and E-Verify Employer.