Receptionist / Intake Secretary

Job Details

Job Location

Main Office - SCHENECTADY, NY

Salary Range

$18.00 - $25.00 Hourly

Description

$18.00 - $25.00 Hourly

Helping people reclaim the life they deserve

At Schenectady Community Action Program (SCAP), we believe in supporting one another as we all work collaboratively towards one common goal - eradicating poverty. By joining our team, you will be joining in the mission to help improve communities, alleviate poverty, and change people's lives. SCAP is an anti-poverty agency dedicated to serving low-income individuals and families who "are in economic, educational or social need.". We recognize the importance of employee satisfaction and will provide you with all the tools you need every step of the way. Here at SCAP, we will provide you with competitive wages, work-life balance, career advancement and an amazing benefits package.

We believe that empowering people is the best way to help families move out of poverty. Come join our team if you're looking to make a positive impact on our local community.

What SCAP offers for you!

• Paid Personal Time

• Paid Sick Time

• Paid Vacation Time

• Company Holidays

• Medical Insurance

• Dental & Vision Insurance

• 403(b) with Company Match!

• Flexible Spending Accounts

• Referral Program

• Employee Assistance Program (EAP)

• Parental Leave

• AND MORE!

Responsibilities

• This position is responsible for Community Services Program support services, including reception, data entry, and intake & clerical tasks.

• Efficiently answer multi-line phone system and direct calls to appropriate persons using a customer friendly approach and common courtesies.

• Provide phone and onsite assistance for customers as needed to help with portal registration and updates. Review and approve registration information.

• Maintains accurate daily customer log in data as directed and enter accurately and timely all required data using spreadsheets and data entry software as directed.

• Greet customers and business associates with a pleasant and professional demeanor and be able to determine their reason for coming to SCAP. Direct the customer/business associates to the appropriate person.

• Keep waiting room neat and professional looking to ensure efficient flow of people by keeping the entry way clear of people and managing the overall waiting area effectively.

• Complete follow up Agency-wide Outcomes Matrix (AOM) with customers following the matrix decision tree. Generate referrals according to baseline AOM assessment results and service need priorities as outlined in the procedure manual.

Qualifications

Requirements

• Associates Degree in a related field.

• Five (5) years experience with answering and referring calls from a multi-line switchboard.

• Must be able to multi-task, answer multi-line phones, conduct a smooth running office and show excellent organizational skills.

• Experience with direct customer service preferred.

• Demonstrated computer expertise with Microsoft Office and ability to stay up to date on office technology.

• Demonstrated excellent written and verbal communication skills with applied knowledge of appropriate boundaries and exercising confidential protocols.

• Knowledge and understanding of issues related to individuals and families in poverty. Ability to build upon the strengths of those we serve with diverse racial, cultural, social, educational and economic backgrounds, including high risk populations, to provide high-level services and lasting solutions to fit each individuals and family's needs.

• Applicants must be fully vaccinated against COVID-19 and show proof of vaccination [or receive a first vaccination by their first day]. Exemptions may be available on the basis of disability, medical contraindications to the vaccine, pregnancy or pregnancy related medical conditions and for religious reasons. Any requests for an exemption will be reviewed by the SCAP Human Resources Director and determined on a case by case basis.

If you are a motivated individual and see yourself in this role, please complete our application and we will follow up with you on the next steps of the interview process.

Schenectady Community Action Program is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, veteran status, or any other basis prohibited by law