Description We are offering an opportunity for a Help Desk Analyst II to join our team in the Real Estate - Developers industry, located in Scottsdale, Arizona, 85250-4421, United States. As a Help Desk Analyst II, you'll be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will be responding to customer queries, running diagnostic programs, isolating problems, and determining and implementing solutions.

Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

• Respond to queries either in person or over the phone.

• Provide support for Citrix Technologies, Database, EO/IR systems, Lotus Notes, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deskside Support, Desktop Hardware.

• Train computer users on the systems and applications necessary for their roles.

• Maintain daily performance of computer systems.

• Respond to email messages for customers seeking help.

• Ask questions to determine the nature of the problem.

• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

• Install, modify, and repair computer hardware and software.

• Run diagnostic programs to resolve problems and follow up with customers to ensure the issue has been resolved.

• Gain feedback from customers about computer usage. Requirements • Must possess knowledge of Citrix Technologies

• Experience with Database management is necessary

• Familiarity with EO/IR systems is required

• Proficiency in Lotus Notes is expected

• Must have a strong understanding of Microsoft software and applications

• Experience with Active Directory administration is essential

• Must have a solid understanding of Computer Hardware

• Configuration Management skills are necessary

• Experience in providing Deskside Support is required

• Knowledge of Desktop Hardware is expected Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .