Description

Robert Half's client in Scottsdale, Arizona is seeking an IT Support Specialist.

Key Responsibilities

• Primary contact responsible for the support of senior staff including Executives and their staff.

• Provide Day to Day Support, which includes break/fix support for all devices (Software and Hardware, PC's, Phones, Tablets, Software, Network and VPN Connection, MFA)

• Provide remote and on-call support for executives travelling internationally, often requiring flexible hours.

• Supporting stakeholders/VIPs and their major events

• Full support for all Exec meetings - both internal and external

• Provide support for global executives visiting the headquarters facility.

• Must be extremely customer focused and be able to multitask well.

• Must be able to communicate extremely well both verbal and written.

• Primary contact responsible for all Audio Video Conferencing devices/units

• Which includes:

• AV Software/Hardware upgrades including initial as well as routine testing.

• Troubleshooting and escalation of issues

• Work closely with Vendors and AV Technician’s in other locations and provide coaching and guidance on executing AV support.

• Supervise the transition, setting up, and installation of media equipment and audiovisual support tools, including speakers, monitors, cameras, and equipment racks.

• Develop good relationships with the global AV team and stakeholders to lead projects that keep production moving aiding event coordinators.

• Monitor inventory, manage, and maintain all audiovisual equipment.

  Requirements

• Previous Executive Support Experience highly preferred. Must have performed VIP desktop support and AV architecture role in last 3 years. Alternatively, a minimum of 8 years face-to-face experience is required in Desktop Support and AV support.

• Experience coordinating, training, and coaching support engineers.

• Ability to work independently and provide guidance and direction to others.

• In-depth working knowledge of Break/Fix Desktops, Workstations, Notebooks Camera, and Audio devices

• Excellent computer and AV troubleshooting skills

• Creativity, attention to detail, and flexibility

• Strong communication, customer service, and organizational skills

• The ability to sit/support/stand for long periods of time.

• Must be willing to travel in this role.

  Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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