Job Number 24136301

Job Category Sales & Marketing

Location The Westin Kierland Resort & Spa, 6902 East Greenway Parkway, Scottsdale, Arizona, United States

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

Handles customer inquiries and lead requests for locally driven groups with rooms (e.g., 10-300 peak room nights) within predefined group sales parameters outside the sales office. Works with customers to align preferences and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Verifies that business is turned over properly and in a timely fashion for quality service delivery. Drives customer loyalty by delivering service excellence throughout each customer experience. Processes business correspondence and creates contracts and other related booking documentation as required. Manages the transaction of group customer inquiries and lead requests and achieves revenue and booking goals for the team.

CANDIDATE PROFILE

Education and Experience

Required:

• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management.

Preferred:

• Group sales experience

CORE WORK ACTIVITIES

Managing Sales Activities

• Handles customer inquiries and lead requests for locally driven groups with rooms (e.g., 10-300 peak room nights) within predefined group sales parameters outside the sales office.

• Refers opportunities to sales associate if business is outside these parameters.

• Works collaboratively with other sales channels (e.g., Area Sales, Group Sales, on-property resources) to establish coordinated sales efforts that are complementary and not duplicative.

• Works collaboratively with hotel attractions and outlet teams on property to book outlet business at parameters for group opportunities.

• Leverages knowledge of resort amenities to close opportunities (e.g. destination attractions, golf, spa, recreation options).

• Understands the importance of the destination sell as well as the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and how to sell against them.

• Verifies that business booked is within hotel parameters.

• Assists with selling, implementation, and follow-through of group sales promotions.

• Closes the best opportunities for hotel based on market conditions and property needs.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence, communicating with property attractions/outlet teams).

• Actively up-sells each business opportunity to maximize revenue for individual properties.

• Conducts site inspections, as required.

• Understands and actively utilizes company marketing initiative/incentives to close on business.

• Implements process improvements and best practices.

• Leverages other Sales resources and administrative/support staff to achieve personal and team related revenue goals.

• Creates clear expectations for customers throughout the sales process.

• Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, and overall satisfaction.

• Provides accurate, complete, and effective turnover to Event Management/Local Social Management.

• Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.

• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

• Processes business correspondence and creates contracts and other related booking documentation as required.

• Performs other duties, as assigned, to meet business needs.

Building Successful Relationships

• Drives customer loyalty through excellent customer service throughout the sales process.

• Serves the customer by understanding their needs and recommending features and services that best meet their needs.

• Builds and strengthens relationships with existing and new customers to enable future bookings.

• Builds and maintains strong working relationships with key internal and external stakeholders.

• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during, the program/event.

The hourly pay range for this position is $28.85 to $37.02. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.