At MacDonald-Miller Facility Solutions("MacMiller") wemake buildings work better. As the Northwest's leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our over 1500 employees across15offices, there is a breadth and variety of work to keep you engaged and inspired. We enjoy a well-respected history of exceeding our customers' expectations andexecuting with distinction. Our clients trust their toughest projects with our integrated teams, including: New construction -Engineering, fabrication and installation of mechanical systems for new projectsfollowing leanconstructionpractices Special projects-Retrofits and mechanical repairsfor existing buildings for new efficiencies Service - scheduledpreventativemaintenance ensuring tenantcomfort,and 24/7 emergency response Building performance-Controlsystems, fault detection,energy services and remote monitoring People love to work at MacDonald-Miller, and it's because we all share the same Core Culture Values: Collaboration - Diverse players, one team, a common vision. Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings a diversity of strengths to help us meet our common vision. Dedication - We are dedicated to personal and professional excellence. We execute with distinction by doing the right thing and following through on our commitments. Safety - Everyone deserves a safe workplace. Safety is more than hardhats and boots, it's an attitude and the environment we create. Every day, everyone goes home to their families. Community - We are proud to be part of MacDonald-Miller. We actively seek to build relationships and know each other as individuals. Together we create an environment that is welcoming, caring, and trusting. Innovation - We are committed to continuous, creative problem solving. Innovation is how we stay an industry leader. We always strive to challenge and better ourselves. Fun! - Take the work seriously, but never take ourselves too seriously. It's possible to be both serious professionals and good-natured people you enjoy working with. We strive to be both. Billing Specialist: This is where you come in. We are seeking a Billing Specialist to efficiently manage and process all service calls for our Eastside Service area. The ideal candidate will be adept at using their customer support skills to address disputes, billing inquiries and account reconciliation. This role involves close collaboration with various teams to ensure accurate and up-to-date cost details across all departments of MMFS. In return for achieving aggressive goals, you'll get rewarded with more to own, a ton of growth opportunities, and more freedom than you've probably ever had. Top deliverables in the first year to be a hero: Create and submit invoices to customers through proper channels with their specific requirements in mind Create a weekly work in progress report and process a high volume of service calls in a timely manner Work closely with the area operations managers and foreman to ensure invoices are closed with correct costs and details Use critical thinking and problem-solving skills quickly and efficiently to invoice as much as possible each month Keep up to date records of billing instructions and contacts Maintain multiple email accounts and keep them up to up to date Follow up with both the customer and internal partners to resolve billing issues on a weekly basis Provide excellent customer service and financial support to both Service and our other business units The Billing Specialist role reports to Stephanie Boone/ Demand Billing Supervisor on a collaborative team working on a variety of projects and initiatives to support our growing business. This highly vi