*Lynden Incorporated is seeking a Help Desk Supervisor to work as part of our SeaTac based team. *In this role, you will oversee the daily operations of the Help Desk Team, providing guidance and training, while ensuring our internal customers receive prompt and efficient support. The ideal candidate will have strong leadership and communication skills, a background in IT support, experience in managing a help desk team, and a commitment to delivering outstanding customer service. This position is not safety sensitive.

Who we are:

Lynden is a family-owned transportation and logistics company that allows our customers to balance speed and budget by shipping via air, land, or sea. As a corporate office with 95 IT employees, we support 18 sister companies with over 2,500 employees. With not having a layoff in 40+ years, we offer you job stability in a career that will be an adventure!

What you will be doing: {#what-you-will-be-doing times="" new="" roman",="" serif;="" font-weight:="" bold"=""}

- - Ensure the efficient and effective operation of the Lynden IT Help Desk by supervising frontline Help Desk Analysts.

- - Train Help Desk analysts on operational procedures and troubleshooting techniques.

- - Directly interact with internal customers to address issues and follow up with dissatisfied customers to ensure issues are resolved and customer service is improved.

- - Oversee support problems and resolutions to determine trouble trends or problem support areas and ensure support procedures are being followed.