Req #: 237334

Department: SCHOOL OF SOCIAL WORK

Posting Date: 08/12/2024

Closing Info: Open Until Filled

Salary: $5,200 - $6,250 per month

Shift: First Shift

Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-staff-20230701_a11y.pdf )

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

At the University of Washington School of Social Work, we commit ourselves to promoting social and economic justice for poor and oppressed populations and enhancing the quality of life for all. We strive to maximize human welfare through education, research, and public service. We embrace our position of leadership in the field of social work and join in partnership with others in society committed to solving human problems in the twenty-first century.

The UW and the School of Social Work promote diversity and inclusivity among our staff, faculty and students; we seek applicants for this position who are committed to these principles and whose experiences have prepared them to fulfill our commitment to inclusion and have given them the confidence to fully engage with audiences from a wide spectrum of backgrounds.

The School of Social Work (SSW) Student Services Team has an outstanding opportunity for a Permanent Academic Advisor, a professional staff appointment.

Telework schedule: The successful candidate must be able to be on-site in the School of Social Work building 4 days per week. There may be more opportunity for remote after training. They also must be available to work some evenings (average 1-2 times/month, more during spring quarter) and weekends (1-2 times/year.)

DUTIES AND RESPONSIBILITIES Academic Advising and Student Support (60%)

• Serve as an advisor/counselor on issues concerning progress and completion through the program components and University policies.

• Inform and advise students on MSW Program and Graduate School policies and procedures.

• Respond to student inquiries within 3 business days by email, phone, in-person, and Zoom.

• Provide drop-in advising on a regular basis.

• Advise students about complex program requirements based on when they entered, what program they are in, and requirements they have completed.

• Advise students about classes and registration.

• Advise students on personal challenges and how it relates to their academic progress and plan of study.

• Create individual, revised plans of study when a student needs to take leave from the program.

• Reach out proactively to students who are struggling to work through what their options are and what supports might be helpful.

• Work closely with SSW Admissions to coordinate communications to incoming MSW students.

• Act as lead advisor for a cohort of students.

• Make referrals to appropriate campus resources when necessary.

• Inform students on career and professional development opportunities.

• Assist students with financial and funding resources as well as grant opportunities within the University and through external agencies.

• Provide information by workshop or presentation, to groups of incoming and continuing students.

• Answer questions and manage onboarding of new students into the program.

• Create and maintain content on both the student services website and the Canvas sites to provide timely and accurate information to students.

• Provide support and direction to up to 15 student groups within the School of Social WorkProgram Development and Management and Academic Operations (40%)

• Work closely with the Director of Student Services and the SSW Tech unit to lead implementation of the roll-out of Element 451 CRM, including importing data, setting up workflows, and formatting the first set of communications.

• Create a training manual and train others in student services to be able to do the communications and basic functions of E451.

• Provide consistent management of E451 (regular imports, de-duplicating records, etc.)

• Develops social, professional, and educational programming and partner with UW and community resources to meet the needs of incoming and enrolled students, including but not limited to mental health resources, financial literacy, professional development and others.

• Helps to manage program procedures/documentation, including creating documentation for tasks.

• Works as part of the student services team to manage catering, venue support, publications, and other needs for MSW and BASW events and programs including but not limited to graduations and new student orientations.

• Additional duties as required. MINIMUM REQUIREMENTS

• Bachelor's Degree in Social Work, Social Welfare, Sociology, Student Services or a related field.

• Two years of experience in academic counseling, counseling, case management or comparable experience. Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration. ADDITIONAL REQUIREMENTS

• Project management skills.

• Excellent written, verbal and interpersonal communication skills to create and edit written/online materials.

• Excellent customer service skills and the ability to establish and promote a welcoming atmosphere.

• Ability to relate effectively with a diverse range of people, including diversity in sex, age, class, race, ethnicity, national origin, religious affiliation (or lack thereof), immigration status, disability status, gender identity or sexual orientation.

• Experience working with customer relationship management (CRM) applications. .

• Fluency in Microsoft Office Suite, especially excel, and computerized record-keeping systems.

• Strong organizational skills to include efficiently managing multiple priorities in a fast-paced, team-based environment.

• Ability to work with highly sensitive and confidential information.

• Very strong attention to details in both written form and on project management.

• Demonstrated problem-solving and systems design/improvement experience in complex systems.

• Experience working in a team environment under general rather than close supervision.

• Demonstrated excellent judgment in sensitive situations.

• Demonstrated ability to work independently, take initiative. DESIRED QUALIFICATIONS

• Masters degree in Social Work, Counseling, Education, or another related field.

• Experience in developing and administering programs for student recruitment, support and retention, such as academic tutoring, study skills, personal and career counseling, and other academic assistance.

• Experience working in higher education.

• Familiarity and comfortability with integrating data to drive decision making for resources and supports for students.

• Experience with event planning, especially large-scale events.

• Knowledge of UW degree requirements.

• Experience with Element 451 CRM.

• Knowledge of UW administrative systems such as SDB, EARS, DARS, MyGrad, and BI Portal/EDW.

• Experience and comfort in using software programs such Canvas, WordPress, Blogger, Screen capturing software and/or similar applications. CONDITITONS OF EMPLOYMENT

• Ability to lift 30 lbs.

• Set up rooms for events, including setting up tables, chairs, moving cases of soda, etc.

• Availability to work some evenings (average 1-2 times/month, more during spring quarter) and weekends (1-2 times/year.) Application Process: The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are access ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.