Description

The Customer Behavior Analytics team designs innovative machine learning solutions to enhance customer experiences and strengthen their relationship with Amazon. This interdisciplinary team of scientists and engineers incubates and develops disruptive solutions using state-of-the-art technology to tackle some of the most challenging scientific problems in customer behavior analysis at Amazon. To achieve this, the team utilizes methods from Natural Language Processing, deep learning, large language models (LLMs), affinity models, elasticity models, reinforcement learning, and econometrics to drive personalized experiences throughout the customer journey.

As a Customer Behavior Analytics Scientist, you will have the opportunity to make a significant business impact, delve into large-scale problems, drive measurable actions, and collaborate closely with other scientists and engineers. You will be responsible for designing and developing state-of-the-art models and working with business, marketing, and engineering teams to address key challenges in customer behavior analytics.

Key responsibilities include:

1. Developing and deploying sophisticated incentive recommendation models to optimize customer engagement and loyalty.

2. Contributing to the creation of advanced Neural Network or Large Language Model-based recommendation systems to provide personalized experiences.

3. Designing and implementing models that improve the overall relationship between customers and Amazon, focusing on long-term customer value and satisfaction.

4. Applying reinforcement learning methods in production to continuously improve and adapt customer behavior models.

5. Leveraging state-of-the-art AI/ML techniques to extract insights from vast amounts of customer data.

In this role, you will be an analytical problem solver who enjoys exploring data, participating in problem-solving efforts, developing new frameworks, and engaging in investigations and algorithm development. You should be capable of effectively collaborating with technical teams and business stakeholders, pushing the boundaries of what is scientifically possible, and maintaining a sharp focus on measurable customer satisfaction and business impact.

Your work will be crucial in shaping the future of customer behavior analytics at Amazon, driving innovation that directly impacts millions of customers worldwide. This position offers a high-visibility opportunity to contribute to solutions that are vital to improving customer satisfaction and loyalty, serving as a model for customer-centric solutions across the company.

Basic Qualifications

• PhD, or Master's degree + 2 years of practical machine learning experience

• Experience programming in Java, C++, Python or related language

• Have publications at top-tier peer-reviewed conferences or journals

• Ability to simplify complex technical concepts and explaining modeling approaches and outcomes to business leaders with the right level of detail.

Preferred Qualifications

• Experience using Unix/Linux

• Experience building machine learning models or developing algorithms for business application

• Experience in targeting, advertising, website optimization, recommender systems

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,400/year in our lowest geographic market up to $212,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.