Salary Range: $25.05 - $40.10 (Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards.) Posting Date: November 13, 2024 This job will be open and accepting applications for a minimum of three days from the date it was posted. Benefits* worth writing home about: Medical, dental, and vision coverage for employees and their families Life, disability and family Leave 401(k) and Roth 401(k) with employer match Wellness program, employee assistance program, "Commute Trip Reduction" (CTR) and various employee discounts Generous vacation, sick leave, 11 paid holidays, and 16 hours of paid leave every year for community service work Free employee checking account and employee home loan discounts *For eligible employees averaging 20 or more hours per week. EO/AA Employer including Vets and Disabled. Qualified applicants with arrest and conviction records will be considered in accordance with legal requirements. If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location specific notices is available on our privacy policy. California applicants may click this link Fair Chance Ordinance for Los Angeles County to see additional information. Job Description Summary: The Commercial Deposit Support Specialist will be responsible for delivering a high level of customer service to Commercial Banking clients across multiple business lines. The Commercial Deposit Support Specialist is responsible for providing a wide variety of support to Loan Officers and Retail Branch staff related to the service and implementation of all cash management products and services and all business banking products. Provide superior service to clients before, during, and after implementation of cash management and banking products. May act in a leadership role in the absence of the Commercial Deposit Manager. The Commercial Deposit Support Specialist will also participate in projects as required. Job Details: PRIMARY FUNCTIONS: Opens and maintains deposit accounts (checking/savings/money market/CDs) for all Commercial Banking clients in accordance with regulations (U.S.A. Patriot Act, BSA/AML, etc.) and audit requirements. Functions as the primary point of contact for all Commercial Banking lines of business at HomeStreet Bank across multiple regions. The Commercial Deposit Support Specialist will escalate issues to other areas of the bank as appropriate. Functions as the primary point of contact for all Commercial Banking clients regarding incoming and outgoing wire transfer research requests; works directly with vendors and internal departments to resolve any wire transfer or Cash management issues in a timely manner. Provide technical assistance to new and existing Cash Management clients, including password reset requests, RSA token registration and PIN reset requests, Remote Deposit Capture software downloads, reviewing formatting of NACHA files and Positive Pay check issue files May review daily overdraft reports, Relationship Managers or clients to determine the cause and discuss funding; communicates results of these discussions to Commercial Banking team members, CDS Manager and Operations Support for additional action, if necessary. Assists Commercial Banking team members with applications for credit cards; obtains additional information from clients as needed and follows up with the credit card vendor. Communicates the status of applications to Commercial Banking team members in a timely manner. Manage the client implementation process by preparing contracts and set up documents, scheduling and track