Description It's an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine's Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies-and having fun along the way. We are looking for a Customer Communications Manager to join our Customer Engagement team reporting to our Director of Customer Engagement. In this remote position (US remote), you will help guide and lead the communications strategy and execution for important communications to Infoblox customers and partners. This role is highly cross-functional and offers the opportunity to work closely with senior leaders in product, marketing, engineering, as well as our executive team. We aim to evolve how we communicate with our customers over the next 12-18 months and are looking for someone who wants to hop in the driver's seat of this initiative, doing whatever it takes to help us get there. This is a remote role and can be located anywhere in the US. The ideal candidate is a strategic thinker with a successful track record of leading and executing creative, strategic business initiatives in networking, cybersecurity or cloud companies. You operate with a customer-first mindset, ensuring complex product information is distilled down to digestible, key takeaways. You thrive in an environment where you have the freedom to experiment and test innovative ideas. You are a highly collaborative individual comfortable working with many cross-functional teams to deliver best-in-class programs. What You'll Do: Partner cross-functionally across product engineering, product management, and product solutions marketing teams to understand the product lifecycle and guide the external communications process for communicating important product updates, enhancements, and launches to active Infoblox customers and partners Manage the overall monthly product feature release cycle and associated internal and external communications, coordinating with Sales Enablement, Engineering, and Internal Comms to ensure adherence to a process and strategy that works across the technology stack (Monday.com, Adobe DAM, Infoblox websites, Highspot, and others) Support designing, writing, editing, and proofreading pertinent customer-related communications Project manage the product communications process, ensuring the right people are working on the right things at the right time to meet deadlines, assuring a quality communication that our executive team will approve, and allowing adequate lead time for the marketing operations team to deploy while always on the lookout for opportunities to improve efficiency in every step of the process Look for and evangelize the adoption of process improvements as they become available and document the evolution of workflows over time to keep teams clear and focused on how to achieve alignment and success Provide strategic support for the long-term vision of how we prepare and execute our customer communications, including industry best practices for customer experience Participate as the communications conduit into product development and management teams and Engineering around roadmap discussions, always aware of what's happening and when Collaborate with partner communications to help streamline the communications process where applicable Develop communications taxonomy and enhance writing guidelines to support improving the customer experience of finding the right level