Job description

We at Seattle Monorail Services (SMS) are a small team dedicated to each other and to our mission of stewarding the Seattle Center Monorail. Our stewardship of the historic system includes the system itself, the role it plays in the transportation network, its importance as a Seattle icon, and ensuring its sound financial footing. We are energetic, hard-working, effective, efficient, and team players. We focus on mutual respect and results, not rank or process. We enjoy ourselves and what we do -- we work for the Monorail.

Job Title: Seasonal Customer Service Representative (Part-time, Summer 2024)

*Reports To: *Operations Supervisor

FSLA Status: Non-exempt; At-will

*Compensation: *Hourly rate is $20.00/hour. This is a part-time, seasonal position. Work is available from June 2024 through Labor Day. This is a part-time position with 2-3 shifts per week, a shift is typically 7-8 hours. This role will include work on Sundays and Mondays with the potential of adding additional shifts based on the applicant's availability and operational needs.

Position Objective: We are hiring a Part-Time, Seasonal (Summer 2024) Customer Service Representative who will work hard to ensure passengers have a positive experience on the Seattle Center Monorail.

Who are you: An enthusiastic lover of transportation, events and people. You have a true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging and knowledgeable of all things Monorail and Seattle Center related. Customer Service Representatives know that first impressions are everything. One must provide friendly, responsive service to create an exceptional experience for all our customers riding the iconic Monorail. Lastly, you enjoy working hard and in a team environment.

We are looking for employees who are flexible and able to work weekends (Sundays are required). We believe in work-life balance and produce employees schedules at least one month in advance.

Essential Functions:

• Welcome guests and answer general questions about Seattle Center Monorail
• Remain knowledgeable about operating hours and ticket prices
• Provide superior customer service
• Provide general Seattle tourism information to guests
• Assist with troubleshooting of ticket kiosks and crowd control on our platform
• Manage lines on our platforms

*Training Overview: *In order to become a Customer Service Representative, you must:

• Pass a pre-employment drug screening (tests for amphetamines, cocaine, opiates, and phencyclidine (PCP))
• Complete and maintain First Aid and CPR certification and safety training

Education, Experience, And Skills Required:

High School Diploma or equivalent

Previous experience working with customers and working with a team. Proven excellent customer service skills

Outgoing, friendly disposition and a team player; you're always willing to give and ask for help

Welcoming personality and enthusiasm interacting with a diverse population

Strong communication skills, comfort with guest interaction and large crowds

Ability to exercise sound judgement and flexibility should difficult situations arise

Self-motivated and proactive

Professional appearance and attitude

Flexible schedule and ability to work evening hours, weekends and holidays.

Ability to effectively communicate using the English language. Representatives will be communicating with customers and co-workers both in-person and using our radio communications system

Effective problem-solving techniques and troubleshooting capab