At MacDonald-Miller Facility Solutions ("MacMiller") we make buildings work better. As the Northwest's leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our over 1500 employees across 15 offices, there is a breadth and variety of work to keep you engaged and inspired. We enjoy a well-respected history of exceeding our customers' expectations and executing with distinction. Our clients trust their toughest projects with our integrated teams, including: * New construction - Engineering, fabrication and installation of mechanical systems for new projects following lean construction practices * Special projects - Retrofits and mechanical repairs for existing buildings for new efficiencies * Service - scheduled preventative maintenance ensuring tenant comfort, and 24/7 emergency response * Building performance - Control systems, fault detection, energy services and remote monitoring People love to work at MacDonald-Miller, and it's because we all share the same Core Culture Values: * Collaboration - Diverse players, one team, a common vision. Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings a diversity of strengths to help us meet our common vision. * Dedication - We are dedicated to personal and professional excellence. We execute with distinction by doing the right thing and following through on our commitments. * Safety - Everyone deserves a safe workplace. Safety is more than hardhats and boots, it's an attitude and the environment we create. Every day, everyone goes home to their families. * Community - We are proud to be part of MacDonald-Miller. We actively seek to build relationships and know each other as individuals. Together we create an environment that is welcoming, caring, and trusting. * Innovation - We are committed to continuous, creative problem solving. Innovation is how we stay an industry leader. We always strive to challenge and better ourselves. * Fun! - Take the work seriously, but never take ourselves too seriously. It's possible to be both serious professionals and good-natured people you enjoy working with. We strive to be both. Customer Success Manager: This is where you come in We need a Customer Success Manager to regularly visit specific customers, to improve relationships and spot new opportunities. You'll be the primary contact for these customers, fostering a collaborative partnership. Your main objectives include resolving issues, notably those related to portal access, improving customer satisfaction, and addressing their requirements. Additionally, you will educate clients on our services and provide crucial feedback to our support teams. In return for consistently achieving aggressive goals, you'll get rewarded with more to own, a ton of growth opportunities, and more freedom than you've probably ever had. Top deliverables in the first year to be a hero: Consult with customers to help set priorities for their HVAC systems and how we can support those Convey value that leads to a regular cadence of meetings that ultimately support sales renewals and upselling opportunities for the Account Exec teams Communicate and identify the newest services MacDonald-Miller has to offer to our existing customers (ie facility manages, property managers, building owner and business owners) Collaborate with sales team to identify and grow opportunities within a building or account Ensure our CRM is updated and inconsistent data is reported to appropriate inhouse teams for clarification The Account Manager role reports to Carly Smith - Senior Customer Success Manager on a collaborative team working on a variety of projects and initiatives to support our growing business. This highly visible role interacts with all levels and