Who are we? Equinix is the world's digital infrastructure company, operating over 250 data centersacross the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success. Data Center Customer Operations Technician Job Summary: Data Centers are considered Critical Facilities. This means that we support hospitals, laboratories, public safety centers. Simply put - We cannot go dark. In this crucial role, you will be responsible for fixing and installing sophisticated circuits and performing custom installations as well as designing and leading modification projects. Responsibilities Racks and stacks customer equipment Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly Installs circuits requiring advanced fiber terminations You prioritize work from the Oracle queue and ensures alignment to all commit times Troubleshoots switched / multiplexed / media converted circuits; raises to, and works with networking group, as needed Works with customers to solve issues Installs/tests/modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects Installs and tests advanced cross connects circuits (switched, multiplexed, etc.) Maintains detailed written records of all work activity Designs and leads cage / infrastructure modification projects Finishes the assigned training in a timely manner Supports customer happiness through timely and precise order execution Qualifications 3+ years of related experience Demonstrable troubleshooting skills High School Diploma or equivalent Able to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting and manual dexterity, with or without reasonable accommodation Able to lift heavy equipment/items up to 50 pounds Able to work days/nights/weekends/holidays, if needed and/or required The United States targeted pay range for this position in the following location is / locations are: * California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $55,000 to $86,000 per year Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position. As an employee, you become important to Equinix's success. Details about our company benefits can be found at the following link: USA Benefits eBook Equinix is committed to ensuring that our employment process is open to all individuals, including those with