ABOUT CLASSICAL KING

Classical KING is the primary resource for attracting and developing new audiences for classical music and the arts in the Pacific Northwest. Classical KING is a nonprofit, public radio entity and entirely supported by listener donors, underwriting sponsors, and institutional grants. We are co-located with Seattle Opera at Seattle Center, the performing arts district in Seattle. We are dedicated to making classical music accessible for everyone in the community and to advocating for the arts here in our region and beyond. With the largest reach, the most diverse audience, and the fewest barriers, Classical KING is a singular community asset.

The Donor Relations Coordinator (DRC) is a critical voice for the organization, serving as the primary customer service representative for Classical KING's large donor family. They liaise with colleagues and vendors to ensure timely and accurate gift processing and acknowledgements, record keeping, and donor benefit fulfillment. Their role touches a broad range of tasks and initiatives that support the Advancement Team. By operating efficiently and representing the station in a professional manner, the DRC is an essential partner in growing philanthropic investment for Classical KING.

We are enthusiastic about the future of classical music and ambitious about the station. We have a five-year strategic framework to grow our audience by expanding digital platforms and programming. By necessity, we must also elevate donor support to meet a growing operating budget. Our planning is based on research, which shows we have the potential to significantly grow our support from individuals, corporations, foundations, and government sources. The DRC will have a hand assisting in a wide variety of tasks and learning many aspects of a comprehensive fundraising program.

MAJOR OBJECTIVES

The DRC provides outstanding customer service and serves as key player in team operations. They must represent the organization with warmth and enthusiasm, have strong time- and project- management skills, and an aptitude for executing detailed processes. Their objectives are typically allocated:

• 50% Donor Relations and customer service
• 25% Gift processing and related data management
• 25% Acknowledgement processing and donor benefit fulfillment

KPIs

The DRC will be evaluated on:

? Timely completion of assigned tasks

? Accuracy and attention to detail in all areas

? Organization and effective coordination of a range of competing priorities

? Professionalism and warmth in representing Classical KING with donors

RESPONSIBILITIES

The DRC has the following primary responsibilities:

•  Manage the donor relations phonelines and email inboxes; deftly understanding each supporter's needs, responding to inquiries sincerely and efficiently, addressing payment processing failures, and leveraging opportunities for increased engagement.

• Produce and send acknowledgement letters, tax receipts, donor collateral, and other transactional communications in alignment with policies and procedures.

•  Procure, organize, and fulfill donor thank you gifts in association with fundraising drives and other donor programs; liaise with vendors, fulfillment centers, and donors to ensure quality products and timely delivery of premiums.

•  Provide back-up support for gift processing, especially during high volume periods, with full cross-training on all giving formats and related procedures.

• As needed, support the Philanthropy team as a backup for performance circle phonelines and email inboxes as well as administrative and database duties pertaining to portfolio management.

• Create, update, and mai