Corporate HR Specialist

Field Representative I, Technical Fulfillment

POSITION PROFILE

Provides operations functions, record keeping, and basic electronic device testing in a fulfillment center/lab space. This position receives electronic devices from technicians and retail locations, categorizes them by type, researches the cause of failure, tests the devices, documents the details, and sorts them for further review based on the results. They are expected to work independently but will coordinate responsibilities with the supervisor and other team members.

JOB DUTIES AND RESPONSIBILITIES

• Receives parcels and pallets containing electronic devices from multiple building locations, typically mailroom or loading dock, and delivers to research area for processing.

• Opens and sorts boxes (up to 50 lbs.) based on content and container markings.

• Unpacks and assembles individual electronic devices for identification, logging, and testing.

• Collects specific device details based on device type and carton markings.

• Utilizes internal monitoring system to determine failure mode and identify return reason.

• Creates electronic workorders for each device and records configuration date, failure date, store name, among other information.

• Performs diagnostic analysis by executing predefined customer tests or scripts. Records results, re-packages device, updates carton markings and then stows devices based on result.

• Answers questions regarding device location and status.

• Interoffices devices to campus locations as requested.

• Performs repetitive motion when testing and logging device information.

• Receives freight and mail deliveries utilizing mail carts and pallet jack from both mailroom and dock.

• Maintains clean and organized work area and shared lab space.

• Ensures excess packing material bins and recyclable cardboard bins are emptied daily.

• May perform light maintenance duties as assigned.

• May perform occasional cleaning duties as needed.

• Performs filing duties, which may include purging and archiving old documents.

• Performs other duties as required.

Additional Pay Details:

Compensation range is $20.07 - $25.00

QUALIFICATIONS (Education, Experience and Certifications)

• Requires high school diploma or GED and 2-3 years of related work experience.

• Requires working knowledge of MS Excel, Word, and Outlook.

• Requires experience navigating ticketing systems.

• Requires valid driver's license and minimum levels of auto insurance coverage per policy.

• Requires ability to learn complex procedures and/or communication systems, such as client-specific web applications.

KNOWLEDGE, SKILLS AND ABILITIES

• Requires troubleshooting and problem-solving skills.

• Requires adherence to procedures, processes, and policies.

• Requires knowledge and understanding of shipping/receiving procedures.

• Basic electronics knowledge is preferred.

• Possesses ability to work independently and flexibly to complete projects.

• Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.

• Possesses ability to comprehend instructions concerning SOP’s, decision trees, and escalation paths.

• Possesses troubleshooting and problem-solving skills.

• Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications.

• Possesses excellent customer relations skills and excellent verbal communication skills.

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

• Requires frequent exposure to machine noise, changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes.

• Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents.

• Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling pallets, which may weigh up to 400 lbs. Walking between buildings may be necessary.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.

• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually

• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

EEO/Affirmative Action Employer -- M/F/Disability/Veteran