Salary Range: $23.27 - $34.90 (Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards.) Posting Date: November 14, 2024 This job will be open and accepting applications for a minimum of three days from the date it was posted. Benefits* worth writing home about: Medical, dental, and vision coverage for employees and their families Life, disability and family Leave 401(k) and Roth 401(k) with employer match Wellness program, employee assistance program, "Commute Trip Reduction" (CTR) and various employee discounts Generous vacation, sick leave, 11 paid holidays, and 16 hours of paid leave every year for community service work Free employee checking account and employee home loan discounts *For eligible employees averaging 20 or more hours per week. EO/AA Employer including Vets and Disabled. Qualified applicants with arrest and conviction records will be considered in accordance with legal requirements. If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location specific notices is available on our privacy policy. California applicants may click this link Fair Chance Ordinance for Los Angeles County to see additional information. Job Description Summary: The IT Hardware Technician role is to support and maintain in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all corporate hardware and equipment while ensuring its optimal performance. They troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required. Job Details: Primary Functions: Receive customer problem reports and resolve problems immediately or within the scope of the documented Service Level Agreement when possible. Complete SR (Service Requests) and incidents as required. Proactively assist users in preventing future problems by looking for root causes, correcting them, and providing training. Communicate to others at the Helpdesk and IT Technical Services Department potential problems and or patterns of errors. Installation and maintaining all hardware assets. This includes hardware support for desktop computing equipment, multi-function printers, and assisting with Network routers / switches, and other IT related hardware. Provide support to all users on the network, both hardware and software. Document all communication to and from customers, including resolution and follow-up notes using the HEAT ticketing system Answer questions regarding system procedures, system status and downtime. Coordinate and track hardware inventories for add/change/delete requests. Responsible for employee moves, office openings and closures, including but not limited to moving desktop equipment, phones and networking equipment. Responsible for maintenance of knowledge base to assist with timely troubleshooting. Responsible for maintenance/tracking/check out/in of loaner laptops, and other IT equipment Assume other duties/projects as they arise and be responsive to the needs of the department Qualifications: High School diploma or equivalent. Minimum two years of PC Support or Help Desk Experience. A+ Certification at time of hire or within 6 months of hire. Excellent verbal and written communication skills: phone, personal, and written Knowledge of LAN/WAN technology. Technical knowledge of Microsoft software and Dell Hardware preferred. Knowledge of HEAT is a plus. Strong ability, desire and enjoyment in working with others, both e