Now Brewing – pro shared services analyst sr! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

As a pro shared services analyst sr, you will support various workstreams across the employee lifecycle, such as the CUP Fund (employee relief fund) program, unemployment insurance claim processing (offboarding) and rehire eligibility determinations (onboarding).

As a pro shared services analyst sr, you will…

• Provide empathy to partners in dire circumstances while following CUP Fund guidelines and procedures.

• Research, analyze, and investigate partner separations in consultation with Partner Resources, and other departments in order to respond to Unemployment Insurance claims and make Rehire Eligibility determinations.

• Protect tax ad liability through researching drafting and communication the company response to state unemployment claims within strict deadlines.

• Work cross functionally and collaboratively with peers.

• Navigate ambiguity including changing priorities/processes and managing multiple priorities with deadlines

• Provide coaching and guidance to Starbucks leaders on the interpretation of Starbucks unemployment insurance, rehire eligibility and CUP Fund policies and procedures.

• Identify, recommend, and implement process improvements.

• Investigate and develop solutions to procedure and process-related issues. Work cross-functionally to promptly resolve operations issues, escalate partner concerns, and respond in a professional and timely manner.

• Attention to detail and accuracy including handling sensitive information.

We’d love to hear from people with:

• Strong attention to detail

• Ability to balance multiple priorities and meet deadlines

• Able to communicate clearly and concisely

• Ability to work in a fast-paced and changing environment

• Ability to work both independently and as a member of a team

• Ability to conduct independent research and analysis

• Provide strong customer service by effectively managing customer expectations while also meeting customer needs

• Ability to Identify, recommend, and implement process improvements

Basic Qualifications:

• 3+ years working in customer service, contact center, human resources, or shared services environment

• 3+ years’ experience researching, analyzing and problem solving in a fast-paced environment

• 1+ year experience identifying continuous improvement opportunities

• Communicates clearly and concisely, both verbally and in writing

• Experiencing handling and securing confidential and sensitive information

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint

• 4 year degree preferred

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com (file:///C:/Users/rofunk/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/EHRXPAYM/starbucksbenefits.com) .

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.

Join us and inspire with every cup. Apply today!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com .