Job Information
CompuCom Level 3 Video Collaboration Technician in Seattle, Washington
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Our client is currently seeking a qualified Level 3 Video Collaboration Technician to join their team onsite in Seattle, WA. This role will involve systems preventative maintenance and support, incident hygiene with the team, technical data reporting, and events broadcasting support.
Duties and Responsibilities:
Daily testing and monitoring of conference spaces, focused on high visibility rooms
Provide escalation support and path to resolution for open incidents
Administer scheduled preventative maintenance, replace failed or out of date components
Provide technical support of planned broadcast events as needed
Mentor and lead junior team members in incident management and resolution
Deploy planned conference systems
Support live event broadcasting as needed
Open and manage manufacturer RMAs as well as R&R for damaged equipment
Maintain inventory of spares, track maintenance in ticketing system, and submit for needed supplies
Continuous education pertinent to the conferencing technologies deployed throughout
Skills and Qualifications:
High School diploma or equivalent required and college degree or specific industry training / experience
Minimum 4+ years of experience in AV Technology industry installation, commissioning, troubleshooting, servicing equipment, and interpreting system drawings
Help desk or customer service experience, ServiceNow preferred
Experience in supporting live AV events with high profile persons
Current proficiency with commercial audio visual, video conferencing, and broadcast manufacturers
Training should include:
Shure Designer, Intellimix, Networking for AV
QSC QSYS Level 1 minimum
AVIXA CTS preferred
Crestron (DMCE-4K, XiO Cloud, CTI-FT, CTI-CTF, CTI-P101)
Video Conferencing Platform proficiency: MS Teams™, Zoom, WebEx
Basic Data Networking training / experience OSI Layers 1-3 minimum
Strong computer skills including Apple and PC based applications, Office 365 Suite, RDP, and collaboration tools, Scripting a plus
Strong organizational and technical writing skills
Strong team player, can lead junior members of the team
Must be self-sufficient, self-motivated, reliable, and punctual
Must be able to lift 60lbs
Must be able to reach under tables and behind equipment racks to repair cabling issues
$30.00 - $45.00 per hour
Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.
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