manager, corporate communications – brand reputation & crisis communications (Hybrid -Seattle)

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

As a manager on our Global Communications team, you support in the implementation and measurement of high-impact, integrated communications across various disciplines within corporate communications, with a focus on crisis communications/brand reputation and the goal of protecting and elevating the Starbucks business and brand with all stakeholders. The ideal candidate has a passion for crisis communications with a drive to support and protect the brand. You are comfortable working in a fast-paced environment that will require collaboration across multiple business groups and with internal and external stakeholders. As a key function within the organization, you will also be expected to provide timely strategic communications counsel to all levels, including senior or regional leaders, able to flex across various business operations.

This person will need to be experienced and enjoys engaging with reporters, editors, partners (employees) and key stakeholders.

As a manager, you will…

• Serve as day-to-day support for issues and crisis communication for the company, leading cross-functional teams, developing key messages and engaging with reporters as needed.

• Develop communications campaign materials, including key messages, Q&As, timelines and presentations to further elevate the corporate reputation of Starbucks.

• Refine reporting for media coverage and other key measurements of impact.

• Manage agency partners respond quickly to issues.

• Provide risk counsel across various parts of the enterprise.

We’d love to hear from people with:

• Experience (5+ years) driving proactive narratives on corporate, campaign, advocacy-based or agency communications teams

• Proven media relations and writing capabilities

• An understanding of reputation-driven communications

• The ability to influence, inspire and collaborate with cross-functional teams

Join us and be part of something bigger. Apply today!

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com (file:///C:/Users/rofunk/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/EHRXPAYM/starbucksbenefits.com) .

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com .