Description SPONSORSHIP IS NOT AVAILABLE FOR THIS OPPORTUNITY Milliman Inc. is a global, independent actuarial and consulting firm helping companies take on some of the world's most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics, and business transformation. Founded in Seattle in 1947, the firm has offices in major cities around the globe. Milliman's primary business includes consulting practices for employee benefits, healthcare, investment, life insurance and financial services, and property and casualty insurance. The firm is the clear leader in actuarial consulting services in the US and Canada, and has an established presence in Europe, the Middle East, Africa, and Asia. Who We Are Life Technology Solutions (LTS) is a division of Milliman, Inc., one of the largest actuarial consulting firms in the world. Our award-winning IntegrateTM products are financial-modelling industry game changers. We are world-class, revolutionizing the way the industry approaches large data models, intensive calculations, and complex reporting challenges. We are nimble, agile, and consistently on the cutting edge of the technology landscape. We are an industry leading Microsoft Azure Partner, and one of the largest worldwide users of cloud computing services. The Operations team provides world-class support and incident management services to our internal and external customers as well as monitoring and managing our cloud services and operational infrastructure. What We Value Our customers - delivering world-class support and providing them with innovative solutions. Professionalism in all areas: communication, work product, relationships, attitude. Personal responsibility: the quality of our work is a matter of pride; therefore, we take ownership of our tasks to ensure success. Integrity: Milliman's people demonstrate integrity in all that we do. Team collaboration and professional excellence: as a global organization, we rely on our staff to contribute to the good of the overall team. Who we're looking for: We are looking for an Operations Specialist to be a member of the operations team that provides a world-class service, support, and incident management to our customer base as well as 24x7x365 monitoring and management of our cloud-based services and operational infrastructure. The role holder will be required to work in an on-call rotation, which can include nights, holidays, and weekends. The Operations Specialist will provide feedback and input to management, team members, and related internal departments to improve product quality, uptime, reliability, and customer experience. Accountabilities: Embrace technical excellence and continuous learning. Collaborate with the team and work towards continuous process improvement. Key Stakeholder Relationships: External Clients Internal Professional Services Internal Managed Services Product Development Security Quality Assurance and Test Other internal Departments Vendors Responsibilities: As a part of our global operations team supporting our SaaS products and services, be the first support point of contact for any technical service tickets. Raise and manage escalations and communicate regular updates and resolutions to customers. Resolve Service tickets and communicate any critical changes to the relevant internal and external teams. Troubleshoot any network and server issues with our SaaS products. Participate and work in on-call rotation to monitor and manage our services and operational infrastructure. Anticipate, recognize, and solve emergent technical challenges. Provide monitoring and management of our services and operational infrastructure. Confidently contribute and adapt to changing requirements, ideas, and solutions.