Req #: 240989

Department: UNIVERSITY BUSINESS SERVICES

Posting Date: 12/04/2024

Closing Info: Closes On 12/25/2024

Salary: $6,617 - $7,084 per month

Shift: First Shift

Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-staff-20230701_a11y.pdf) We will begin screening completed application materials upon receipt through the close date.

Please note that this position has been re-posted.If you have already submitted your application, you need not submit it again, as it has already been received.

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state, and around the world. UW employees bring their energy, creative problem-solving skills to their work and are dedicated to building stronger minds and a healthier world.

UW is Committed to attracting and retaining a diverse staff, your experiences, perspectives, and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

The University Business Services has an outstanding opportunity for an Operations Support Analyst to join their team.

Finance, Planning, and Budgeting (FPB) encompasses the major central financial, planning, and budgeting functions for the University of Washington, including:

• Institutional Analytics & Data Support

• Policy, Planning & State Operations

• University Business Services

• Finance & Budget StrategyThe Operations Support Analyst will provide transaction and application support for finance business units, including procurement, accounting, and tax management operational areas. The incumbent will be responsible for monitoring, configuration, and analysis to support third-party integrated platforms such as GHX EDI and the Thomson Reuters OneSource tax management system. The role requires strong technical and analytical skills to assist in the efficient operation of these platforms and to help evolve them in response to new processes and technologies. The candidate will support procurement, accounting, tax office, and general finance operations, ensuring smooth integration and functionality across systems and impacted stakeholders. DUTIES AND RESPONSIBILITIES Systems Analysis and Transaction Support

• Provide day-to-day technical and transactional support for GHX EDI and Thomson Reuters OneSource platforms, ensuring system stability and operational efficiency.

• Analyze system issues, identify root causes, and implement solutions while coordinating with internal stakeholders in procurement, finance, and accounting to ensure systems meet business needs.

• Identify issues and risk trends based on incoming tickets, critically evaluate information from multiple sources, and develop system-wide solutions to resolve business process flows or configuration issues.

• Oversee incoming tickets, ensuring proper escalation for critical or enterprise-wide concerns and collaborating with production support units (e.g., UWIT) to address break fixes and configuration changes.

• Collaborate with the Application Support team to manage campus-wide communications related to Workday and other enterprise systems, serving as a liaison between UW Finance, Planning & Budgeting (FPB), and the support and governance teams.

• Work closely with functional subject matter experts across UW FPB, providing targeted training and support as needed, and developing tools and resources for both business partners and Shared Environments.

• Assist in routine system maintenance, application upgrades, and configuration changes while documenting and maintaining process flows, system configurations, and resolutions for troubleshooting.

• Coordinate with other UW FPB analysts in a virtual team to ensure that processes across systems are integrated and work as intended, maintaining a collaborative approach to problem-solving and system support.Project/Program Support

• Assist in the planning and execution of system-related projects, ensuring that enhancements and integrations align with business and operational goals.

• Work with stakeholders to define and document functional and technical requirements, translating them into clear project specifications.

• Support testing activities, validate functionality during upgrades or implementations, and ensure defects are identified and resolved promptly.

• Manage communication and training for system changes, ensuring stakeholders are informed of updates and their impacts on operations.

• Monitor project milestones, provide status updates, and ensure alignment across teams to keep projects on schedule.

• Serve as a liaison between business units, technical teams, and third-party vendors to ensure smooth system integrations and project outcomes.

• Support transition to new systems or processes, offering troubleshooting and completing accurate post-project documentation.Other duties as assigned

• Ad-hoc Analysis and Reporting: Provide ad-hoc analysis, generate reports, and offer insights on system performance, transaction trends, and process improvements as needed by leadership or other departments.

• Cross-Departmental Support: Assist other teams and departments with troubleshooting, training, and addressing system-related issues, ensuring consistency and efficiency in operations across the organization.

• Process Documentation and Improvement: Continuously contribute to the development and improvement of internal procedures, documentation, and system workflows to enhance operational efficiency and ensure compliance with evolving standards and best practices.

• Operate in a matrixed environment. MINIMUM REQUIREMENTS

• Bachelor’s degree and 4 years of experience in business systems analysis, including system configuration, troubleshooting, and transactional support.OR

• Masters Business, Information Systems, or related field and two years of experience. Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration. ADDITIONAL REQUIREMENTS

• Knowledge of procurement and financial operations.

• Familiarity with GHX EDI, Thomson Reuters OneSource, or similar tax and financial systems.

• Exceptional analytical and problem-solving skills, with the ability to evaluate complex issues and develop actionable solutions.

• Excellent communication skills and the ability to work with diverse teams. DESIRED QUALIFICATIONS

• Experience in system implementation and process improvement.

• Familiarity with evolving technology platforms and ability to adapt to changes.

• We encourage applicants to apply even if they do not feel they satisfy all the skills listed below; we understand that it will take some time for the successful applicant to strengthen specific position skills where needed, to learn about the university systems, campuses, and collaborators, to develop a deep understanding of the UW Finance, Planning & Budgeting environment itself. You will join a supportive team that will partner with you in these efforts; we are an open, ethical, highly engaged, and collaborative community based on trust, transparency, and mutual respect. We believe in the importance of quality of life, embracing diversity and equity, making a difference, and having fun. Application Process: The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are access ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.