Description

Amazon Health is looking for a Principal UX Designer to champion and deliver human-centered experiences in health care. You will be a key part of the design team that brings the Amazon One Medical to life by designing and delivering healthcare experiences that help people get and stay healthy.

This role is for a hands-on leader who establishes a vision and strategy, scales their impact by empowering designers, and elevates the design quality of the entire team. You will develop strong relationships with fellow Design Leaders and partner closely with Product, Engineering, and Business counterparts throughout the organization to launch bar-raising experiences for customers around the world. As a creative lead, you have a passion for solving our customers' problems, always putting their needs first.

Key job responsibilities

• Help define the overall design vision for key health services experiences

• Mentor other designers and be a bar-raiser for quality of work.

• Work across design, product and business verticals to standardize and educate others on design systems, CX primitives, and importance of human-centered design

• Analyze customer problems and oversee the design and delivery of delightful solutions that drive measurable business outcomes

• Work closely with product and business partners to develop a shared vision and lead a process to define and design experiences that deliver on shared objectives.

• Partner with technology teams to ensure we leverage the scale without compromising on core experience principles.

• Present design work to partners and executive leadership for review, feedback, and sign-off.

• Measure the success and effectiveness of UX innovations.

• Develop and grow the design culture within Amazon Health Services

A day in the life

The Principal UX Designer for Amazon Health Services Design will elevate the entire team. You will inspire and mentor UX practitioners and partners, leading projects throughout the planning, design, and development cycle. You are a systems thinker who is expected to think like an owner, always raise the quality of the CX, and be a relentless advocate for customers. You will use your organization and communication skills to bring clarity to chaos, working strategically with other team leaders and team members across the organization.

About the team

Our mission is improve health outcomes by making it dramatically easier for anyone to find, choose, afford, and engage with the quality products and services they need to get and stay healthy.

We use design, service, and technology to change the way people think about their health. You’ll have the opportunity to make a big impact and join our mission of building experiences that help people live better lives.

Basic Qualifications

• 10+ years of design experience

• Experience with best practices for User Interface Design, Information Architecture, and Interaction Design

• Experience in life cycle design projects from design strategy through execution

• Proficient in FIGMA and other UI/UX tools

Preferred Qualifications

• Experience providing and effectively communicating strategic and tactical recommendations based on data

• Experience leading design projects from strategy through execution

• Previous in health care experience design

• Experience designing physical/digital moments (systems thinker)

• 12+ years of design experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $147,600/year in our lowest geographic market up to $244,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.