Description

The Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with Selling Partners to enable more selection, reduce defects, and drive growth across their businesses. Our team invents and innovates across technology, processes and people to enhance the services we offer, improve Selling Partner engagement and satisfaction, and build scalable solutions.

We are looking to hire a Senior Sales Operations (Ops) Manager to help lead 1) improving reporting mechanisms, 2) sales processes, and 3) drive enrollments forecasting and alignment.

About You

You have demonstrated experience in managing, measuring and driving complex tasks and projects, constantly operating in a raise the bar mindset. You combine thought leadership, pragmatism, and analytical rigor with enthusiasm for diving deeper into existing processes and tirelessly looking for opportunities to "Drive Change" in the organization. You have an exceptional ability to balance creative thinking with strong business judgment and analytical skills. You have a strong work ethic and an ability to identify and solve complex problems. You are a strong written and verbal communicator; you can explain complex concepts and issues clearly and efficiently. You have the ability to work with others or independently to navigate ambiguous situations; you can identify and act upon an opportunity or problem without explicit instructions. You are not afraid to roll up your sleeves up and finish a project without help when needed. You are resilient and have a positive attitude – even the stiffest challenges are possible with the right amount of creativity, good judgment, and hard work. You exhibit strong integrity and ability to follow through on commitments and deadlines. You have the ability to think both strategically and tactically and to drive execution. You are equally comfortable with long-term planning and day-to-day progress tracking and execution. You have an eye for detail and foresee the unforeseen.

Key job responsibilities

• Author and deliver executive level business reporting, including weekly, monthly, and quarterly business reviews

• Retrieving and analyzing large sets of data using Excel, Quip, Salesforce, and other data management systems.

• Build relationships with key stakeholders across the business to define needs and deliver holistic solutions

• Develop and implement strategies to optimize operational efficiency and productivity

• Manage pipeline operations and identify opportunities for 1) sales ops and onboarding automation, 2) system (CRM) improvements and 3) data hygiene

• Simultaneously develop and manage detailed roadmaps for multiple projects

• Support strategic planning that focuses on driving process improvements and customer experience enhancements

• Conduct ad-hoc analyses, and support related projects as needed

• Innovating to improve customer experience

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA

Basic Qualifications

• 7+ years of sales operations or equivalent experience

• 7+ years of Microsoft Excel experience

• Bachelor's degree or equivalent

• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.

• Experience defining, refining and implementing sales processes, procedures and policies or equivalent

• 5+ years of Salesforce experience

Preferred Qualifications

• Experience presenting to senior leadership

• Experience in using and creating reporting in Tableau or other BI tools

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,500/year in our lowest geographic market up to $199,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.