Now Brewing – senior manager, Market Research & Insights - Data Analytics Insights Business Operations (Hybrid - U.S.)! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and its rich tradition, but that also brought a feeling of connection. We are known for developing and supporting partners who share this passion and are guided by their service to others.

As a Starbucks Market Research & Insights senior manager, you will inspire teams and leaders to take action and make decisions by serving as the champion of our Customers and Partners (employees). In this role, you will independently lead the execution of research on strategic initiatives, to provide actionable insights into our Customer and Partner (employee) experience. You will leverage your deep knowledge of research methods, analytics and synthesis to build compelling, persuasive cases for action. You will serve as a trusted partner/advisor and collaborate with a wide variety of teams, spanning—among others— Marketing, Operations, and Partner Resource organizations while influencing decisions at the highest levels of the company.

Leveraging your previous experience, we will enable you to:

• Lead the execution of research and deliver insights on strategic initiatives that impact the Customer and Partner experience.

• Innovate Starbucks research approaches to add value and incremental research capabilities to an already robust toolkit

• Collaborate with business partners and team members to translate business questions into research designs, analytics plans and customized reports

• Independently design, execute, analyze and report custom research projects across both Customer and Partner to test hypotheses and more deeply explore themes identified in tracking programs

• Serve as an influencer, representing the voice of our Customers and Partners through compelling storytelling

We’d love to hear from people with:

• Broad Generalist background with knowledge and experience with both quantitative and qualitative research methods

• Strong knowledge and experience with tracking programs such as Brand Equity, Customer Experience, Employee Satisfaction, etc.

• Experience independently leading end-to-end research, from scoping to planning, executing and reporting

• The ability to see the big picture, taking strategic approaches to research plans

• Demonstrated curiosity to explore data and understand linkages between datasets and business outcomes

• Strong knowledge of statistics (descriptive and inferential) and their use in quantitative research methods

• Compelling, persuasive oral and written communication skills to executive audiences

• Proven ability to build strong cross-functional relationships

• Proficiency with SPSS, Desktop Reporter, Excel or other statistical software packages

• Business experience with data visualization tools (e.g., Tableau, Power BI)

• Market Research & Insights experience in CPG, Retail or a Market Research supplier

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.

Join us and inspire with every cup. Apply today!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.