DescriptionShelter Support Staff Location: Jefferson Day Center (420 4th Ave, Seattle, WA 98104) | Schedule: Wednesday-Saturday, 6:00pm-6:30am Status: Full-Time/Non-Exempt | Pay: $25.05/hour Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community! The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it's a place where people can invest in people on every level. In the Northwest region of the United States, we are committed to being an efficient and effective network of local offices that provide the community with resources, such as food and shelter opportunities. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. The Shelter Support Staff are responsible for completion of various assigned tasks including, but not limited to scheduling client intakes via telephone referral, conducting client interviews and processing guest intake data, and conducting security rounds. The Shelter Support Staff works closely with participants of the King County Shelter Program. Whether providing basic needs, services, or de-escalating negative client interactions, the position receives daily supervision from the King County Shelter Program Manager, Supervisor, or designated assistant. Duties & Responsibilities Respond to crisis and inquiry telephone calls by providing support, information, and referrals to other appropriate social service Provide assistance to residents to ensure a safe environment, to include compliance with rules and Conduct periodic walking inspections of all areas of the facility, for the purpose of identifying and initiating appropriate action (correction, reporting, ) of hazards, inappropriate behavior, needed repairs or other notable condition. Respond to emergency situations that may arise, making independent decisions within policy guidelines, as Provide crisis intervention and institute security procedures should a critical or threatening situation Provide timely and appropriate notification to police, fire, emergency medical and supervisory authorities. Conduct client intakes and departure processes, as required by department policy. Provide orientation, support, and supervision to Assist with the orientation and training of new staff, volunteers, and Work cooperatively with other Salvation Army staff and Represent Salvation Army programs to other community agencies and representatives in a respectful and positive Participate in staff Maintain case records and required forms and reports in prescribed Comply with Salvation Army procedural requirements, including those set forth in the Policy & Procedure Manual and Employee Handbook. Prepare water, coffee, snacks for guests, when General cleaning (including mopping, sweeping, wipe down) of facility bathrooms, sleeping area, and common areas as assigned. Work with Janitorial staff as assigned. Perform other duties as requested. Education & Experience HS Diploma or GED Minimum of 6 months experience in public contact/customer service Experience in social service shelter / residential preferred WA Driver's License preferred The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance. Health Insurance: Low bi-weekly premiums for employee-only covera