Innova Solutions has a client that is immediately hiring for a Site Account Specialist, Scheduling and Cell Logistics Position type: Full-time, Contract Duration: 12 Months Location: Seattle, WA As a Site Account Specialist, Scheduling and Cell Logistics , you will: The Site Account Specialist, Scheduling and Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of client commercial autologous cellular immunotherapy products. They will serve as client cell therapy treatment center's main point of contact for patient scheduling. The primary duty of the Site Account Specialist, Scheduling and Cell Logistics is to execute day-to-day operations (>= 95% of time). Participation in projects and working groups is a growth opportunity as operations permit, considering performance and alignment with development plan. Education and Experience: * Bachelor's degree or 3 years of work experience * Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred Responsibilities: * Act as primary scheduling point of contact for assigned treatment sites * Create and maintain patient schedules in coordination with treatment sites and manufacturing sites * Troubleshoot and develop plans of action for issues throughout the patient journey * Interact with internal and external stakeholders over the phone and email * Ensure a positive end-to-end customer experience * Execute exception processes such as product returns, product replacements, and out of spec product * Input and maintain transactional data related to patient schedules within client scheduling system * Train treatment sites on patient scheduling processes as assigned * Document feedback from customers and partners as received * Create and maintain master data in account management system * Actively participate in tactical and other meetings as assigned * Facilitate daily operations activities and meetings including shift turnover on rotating basis * Provide real-time scheduling portal support to external users * Lead meetings with commercial matrix teams * Raise escalations and execute as assigned * Track assigned account health and provided insights into trends * Comply with applicable SOPs, work practices, and other documentation * Establish and maintain a trusted relationship with client commercial matrix team and treatment sites as assigned * Accountable for individual performance * Execute project tasks as assigned * Execute working groups tasks as assigned * Overtime may occasionally be required as assigned. * Travel is possible and will not exceed 10%. International travel will not exceed once per year, Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW. Thank you! Sara Almas Team Recruitment [Sara.Almas@innovasolutions.com]{target="_blank" rel="noopener"} PAY RANGE AND BENEFITS: Pay Range*: $30 - $ 35.44 per hour *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending accou To view the full job description,