Description

Global Specialty Recruiting (GSR) is seeking a Program Manager to support our business operations function. Business Operations is the intersection between recruiting functions and our day-to-day operations. We drive long-term strategic planning, operating rhythm, business reviews, and goals to align priorities and resources throughout the org. We implement processes and strategies with clear communication, align business objectives with key performance indicators, and manage change to ensure GSR runs smoothly. We foster cross-functional collaboration, working closely with key stakeholders including PXT leadership, finance, and our peer talent acquisition teams. This is an exciting opportunity that will have high visibility impact on our organization!

In this role you’ll join the team that is the guiding force of the organization, including driving the business cadence (MBRs, QBRs, Business and PXT report-outs) and long-term strategic planning (OP1/2, SPS, 3YP) and communicating to the global team. You'll help us become more operational by implementing continuous improvement best practices and managing projects to make our organization more efficient and effective.

The ideal candidate will have deep experience and working knowledge of business principles. They'll operate effectively in an ambiguous environment and have a demonstrated track record of managing multiple projects and driving them to completion. They will find opportunities to standardize and simplify across the team, step back to understand the broader context behind issues, and offer solutions. This role will need to influence cross-functional partner teams, so the ideal candidate needs to be highly collaborative and able to influence without authority, while also being able to work with significant autonomy. To be successful in this role you must be highly analytical, have a high level of customer focus, and a passion for process improvement.

Key job responsibilities

• Improve and simplify standardized mechanisms for business operations and communications.

• Support the annual process for resource and strategic planning.

• Support the process for developing and reporting on goals and initiatives of the department.

• Help drive changes in the organization with change management and clear communication.

• Establish close working relationships with internal business leaders to maintain two-way, open communication and dialogue.

• Develop strategic messaging for internal communications that support business operations objectives (goal planning, operating rhythm, etc.)

• Produce communication content for a variety of internal channels, including but not limited to organizational emails, newsletters, videos, keynotes, and town hall meetings.

• Create and manage metrics strategy to understand impact associated with business operations deliverables, communications, and other strategy initiatives and programs.

Basic Qualifications

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Experience implementing repeatable processes and driving automation or standardization

• Experience working cross functionally with non-tech teams

• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Preferred Qualifications

• Experience in complex problem solving, and working in a tight schedule environment

• Excellent written and verbal communication skills; ability to interface well with senior company leadership

• Excellent organizational skills including prioritizing, scheduling, time management, and deadline management.

• Ability to manage competing objectives in a fast-paced environment.

• Advanced knowledge of business operations and financial modeling.

• Shows high judgement, attention to detail reviewing for relevancy and accuracy stopping defects from going downstream.

• Experiencing owning internal communication strategy.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.