Description

AWS Field Experiences (AFX) is looking for an innovative Senior UX Designer who wants to help set direction for a strategic AWS initiative supporting a rapidly growing world-wide AWS Sales organization. We are looking for someone who will obsess over delivering the best experience for customers and thrives on the challenge of designing something new that will operate at worldwide scale.

As a successful candidate, you will have a deep understanding of design thinking methodology, and interaction design, along with top-notch communications skills. You will take a nimble, creative and pragmatic approach and will possess endless curiosity and passion for delivering customer-focused experiences. As a storyteller, you will influence the business strategy by depicting experiences that demonstrate empathy for users and an innate understanding of their ‘day-to-day’. You will design at pace, balance multiple priorities, and show good judgment when weighing trade-offs. You will be able to distill customer needs from many diverse inputs and provide the clarity needed to solve complex business problems. You will work autonomously, build relationships outside of your immediate team, and demonstrate excellent stakeholder management skills. You will be seen as an expert in your discipline and play a significant role in leading the creative process and advocating for design excellence.

Key job responsibilities

• Lead design for new and existing solutions, responsible for the end-to-end experience from big picture conception to execution. You will be responsible for negotiating priorities, achieving alignment on customer problems, and product vision. You should be comfortable with designing complex workflows and balancing divergent user perspectives, across a variety of technologies.

• Be a self starter and be able to work autonomously, while actively collaborating and communicating with cross-functional teams, peer designers, senior management and stakeholders. You will be responsible for building and maintaining healthy and positive relationships with all stakeholders and end users.

• Contribute to our overarching org strategy, understanding the holistic experience and producing designs that integrate seamlessly into a single pane of glass. You will also drive/be familiar with key functions that measure the health of the user experience (quantitatively and qualitatively) and actively pursue new opportunities to work backwards from user needs.

• Be a leader of leaders, scaling design processes and mechanisms across multiple solutions and org-wide. Drive a high level of focus and excellence, raising the bar on design quality, as well as creative and holistic-thinking across all work streams. You will lead with conviction and inspire passion in others.

A day in the life

Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

(June 2024 Update - Due to the recent SMGS re-org, all reqs within the legacy SMGS cost centers will be exempt temporarily from the SMGS flywheel statement until the org changes are completed and new flywheel statement(s) are implemented.)

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Hybrid Work

We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our U.S. Amazon offices.

About the team

Our UX team supports a diverse set of tools and technologies. Our goal is to make sellers effective and efficient in their everyday work, saving them measurable time and effort. You will be a Senior UX designer, leading key business initiatives and collaborating with other designers, researchers, program and product managers, developers and senior leaders to develop a comprehensive understanding of our customers and derive meaningful experiences for them. Your work will cover the spectrum of UX design, from exploration and understanding, through planning, design, and execution.

Basic Qualifications

• 8+ years of design experience

• Have an available online portfolio

• Bachelor degree in human-computer interaction (HCI) or related discipline.

• A portfolio demonstrating past work experience (across all stages of user experience design) and deliverables.A strong foundation and understanding of design thinking practices, and usability principles and techniques.

• Highly proficient using design software (e.g. Figma, or similar)

• Hands-on experience creating user flows, lo/high fidelity designs, and prototypes.

• Familiarity with interaction design and information architecture.

• Working knowledge of responsive design, design systems and grid principles.

Preferred Qualifications

• Strong problem solving aptitude, business acumen and a natural curiosity for how experiences come together.

• Extremely proactive; takes personal ownership for producing positive results.

• Strong interpersonal skills, ability to quickly build rapport and establish credibility.

• Strong communication and presentation skills; experience presenting complex ideas to customers and colleagues in compelling and actionable ways.

• The ability to thrive in a fast-paced work environment that requires independent self-direction, excellent time management, strong attention to detail and an aptitude for team collaboration.

• Demonstrated experience performing user research, and creating persona.

• A team player with experience working in an Agile software development process.

• Knowledge of basic front end languages (HTML/CSS, Javascript).

• Masters in in human-computer interaction (HCI) or related discipline.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.