Req #: 238504

Department: SCHOOL OF SOCIAL WORK

Appointing Department Web Address: https://https://socialwork.uw.edu/center-social-sector-analytics-and-technology

Job Location Detail: Office space available on/near Seattle campus but work can be done remotely.

Posting Date: 09/16/2024

Closing Info: Open Until Filled

Salary: $8,750 - $9,300 per month

Shift: First Shift

Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-staff-20230701_a11y.pdf )

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

At the University of Washington School of Social Work, we commit ourselves to promoting social and economic justice for poor and oppressed populations and enhancing the quality of life for all. We strive to maximize human welfare through education, research, and public service. We embrace our position of leadership in the field of social work and join in partnership with others in society committed to solving human problems in the twenty-first century.

The UW and the School of Social Work promote diversity and inclusivity among our staff, faculty and students; we seek applicants for this position who are committed to these principles and whose experiences have prepared them to fulfill our commitment to inclusion and have given them the confidence to fully engage with audiences from a wide spectrum of backgrounds.

The Center for Social Sector Analytics and Technology, (CSSAT) founded in 2019, provides the social service community with the tools and knowledge needed to address pressing information and systems challenges. Its approach integrates systems thinking, state-of-the art quantitative analysis, and an understanding of human and institutional behavior into its methodologies. CSSAT is a collaboration between the School of Social Work and Washington State’s Department of Children Youth and Families (DCYF).

CSSAT and the School of Social Work have an outstanding opportunity for a Technology Project Manager.

The Technology Project Manager is responsible for communicating strategic direction and determining product feature priorities that provide high value to our partners and users.

DUTIES AND RESPONSIBILITIES

• Design, prioritize, develop, and communicate the product roadmap, capabilities, and user stories in collaboration with Engineering and all existing and potential stakeholders using the programmatic toolsets: Microsoft Teams, Slack, Zendesk, and GitHub (or other tools as needed).

• Respond to and prioritize user and product defects and change requests in the product backlog.

• Evaluate and recommend key technologies and software services to implement user stories.

• Maintain regular Customer, Member, and Team communications and liaison with the CSSAT Design Team and Data Team.

• Participate in all phases of software development work including understanding stakeholder specifications, requirement gathering, crafting of user stories, design planning, tracking and sharing development progress, mapping business processes, rules, events, and forms, and documenting technical architecture decisions and data deliverables.

• Follow team processes: Agile Project Management, User-Centered Design, DevOps, Continuous Integration/Deployment, and Test-Driven Deployment.

• Manage development work and user feedback per contracts and agreements and report out progress to stakeholders.

• Maintain positive user experiences and satisfaction, Engineering team velocity, and software solution quality at optimum performance.

• User support: First line of support for software users. Develop and maintain strong relationships with all users, including DCYF OIAA, DCYF Social Workers, providers, and any other users. Oversee and provide user support via the help desk ticketing system.

• User training: train new users on the software platform and train current users on any changes to the platform including new feature updates or releases.

• Develop training videos via Articulate360 (or other tools as needed) to provide guidance to address common problems users encounter as well as for new features. MINIMUM REQUIREMENTS

• Bachelor’s Degree in a Technology related field

• At least four years of software project management experience. Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration. ADDITIONAL REQUIREMENTS

• Strong interpersonal and clear communication skills.

• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.

• Ability to demonstrate empathy for vulnerable children, youth, and families involved in the child welfare system.

• Ability to collaborate and communicate with social service providers, researchers, faculty, students, and end users.

• Strong business process modeling and decomposition background.

• Ability to write user stories, use cases, and functional requirements and specifications for software implementation.

• Ability to identify and understand as-is/to-be business processes, business rules, and events/triggers.

• Ability to evaluate process effectiveness through data analysis and suggest improvements to practice.

• Attention to detail and ability to track projects over time. DESIRED QUALIFICATIONS

• Experience with a state social service system or Child Welfare.

• Training/Facilitation skills

• Demonstrated ability to work with diverse user base. Application Process: The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are access ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.