Career Opportunities: Training Specialist I (24676) Requisition ID 24676 - Posted 11/14/2024 - CareOregon - Full Time - Permanent - Portland - Multi Location (9) Job Description Print Preview Candidates hired for remote positions must reside in Oregon, Washington, Utah, Idaho, Arizona, Nevada, Texas, Montana, or Wisconsin. Job Title Training Specialist I Exemption Status Exempt Department Customer Experience Manager Title Customer Experience Training Program Supervisor Direct Reports n/a Requisition # 24676 Pay & Benefits Estimated hiring range $64,130 - $78,390 / year, 5% bonus target, full benefits. www.careoregon.org/about-us/careers/benefits Posting Notes This is a fully remote position, but you must reside in one of the listed 9 states. Job Summary The Training Specialist I is responsible for providing job-related training and guidance for employees within the assigned functional area. Functional areas of focus may include customer service, claims, clinical operations, behavioral health, enrollment and/or provider services, enrollment. The core responsibilities include facilitating and conducting instructor led classes (virtually and/or in person) or other learning opportunities and resources with individuals and groups. The role contributes to and grows in the ability to design and develop written and visual course materials. The position also creates and maintains measurement tools to help ensure learning goals are met and may assist other CareOregon teams as assigned and available. Essential Responsibilities Collaborate with department leaders to develop department learning and development programs which tie to departmental goals and objectives. Participate in gap analysis of departmental strategic business goals to identify areas where training and interventions can contribute to the achievement of the goals. Design and implement course content, instructional tools and delivery plans based upon knowledge gaps identified by the needs assessment process and strategic business goals Develop and implement learning aids and materials, such as course handbooks, multimedia visual aids, computer tutorials, process guides and reference works. Work with organizational development team and learning collaborative to utilize best practices, standards, and usage of the Learning Management System. Confer with management, supervisors and employees to gain knowledge of work situations requiring advancing knowledge or skills; new development needs may arise from changes in policies, procedures, regulations, business initiatives, technologies or other factors. Evaluate and document the effectiveness of learning programs; improve or remove less effective methodologies. Collaborate with supervisors to identify performance intervention strategies. Work with individual employees to help improve performance when/if requested by supervisors. Maintain records of development activities and employee progress. Work with vendors and suppliers as needed to develop, administer, or deliver learning programs. Participate in performance management initiatives for individuals. Act as a facilitator for the department and organization in identifying areas for process improvement and defining suggestions as to the implementation of improved processes. Develop knowledge in all lines of business. Update department policy, process, and training documentation as needed. Organizational Responsibilities Perform work in alignment with the organization's mission, vision and values. Support the organization's commitment to equity, diversity and inclusion by f