Description The Imagine Group is looking for dynamic and enthusiastic interns who are eager to learn. We have internships available in various departments of our exciting and fast-paced visual communication organization. For more than 30 years, The Imagine Group has established itself as one of the most influential and innovative visual communications companies in the industry. Imagine works with consumer and entertainment brands to combine cutting-edge printing technology with the latest communication trends to deliver expert made and strategic worldwide campaigns and messaging. As an intern at Imagine, you will have the opportunity to collaborate on creative and production capabilities all under one roof. As an IT Help Desk Intern, you will gain vital experience learning and working with a fast-paced, customer service-oriented IT team in the print industry. You will gain experiences with IT solutions and providing support to employees. An internship with Imagine means hands-on, real-life experience learning from experts in the field of creative branding and print production. The successful candidate will be passionate about learning a new role in IT, be an excellent communicator, self-motivated, ambitious, and have superb computer abilities. Internship will be based out of our Twin Cities office. This is an onsite role. We look forward to receiving your interest in our Summer 2025 Internship program. Please feel free to reach out with any questions at the contact information provided! Knowledge and Skills You Will Gain: Monitor and respond quickly and effectively to requests received through the IT Helpdesk using our ticketing system, Service Now. Provide Level 1 support to resolve problems to the end user's satisfaction. Image and upgrade computers as needed. Escalate tickets to the next tier if unable to resolve issues. Keep track of assets (computers, printers, etc.) and documents. Handle other small projects as assigned. Minimum Qualifications of Position: Basic experience with computer hardware, Windows 10 and 11, and Office 365 Strong written and verbal skills Customer Service oriented Curious and willing to learn Ability to take instruction and work independently Critical thinking skills Ability to lift 25 lbs. Imagine is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Diversity and Inclusion are not just a checked box, it is a critical part of our commitment to deliver innovative solutions to our clients and provide a great place to work for our entire Imagine family. We are focused on building a diverse and inclusive workforce. If you are excited about this role but do not meet 100% of the qualifications listed above, we encourage you to apply. Equal Employment Opportunity: We are proud to be an equal opportunity employer and celebrate the differences of our employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Diversity and Inclusion is not just a checked box, it is a critical part of our commitment to deliver innovative solutions to our clients and provide a great place to work for our entire Imagine family.