Description We are offering a long term contract employment opportunity for a Dispatcher in SHARONVILLE, Ohio. In this role, you will be a crucial part of our team, ensuring efficient communication and coordination between customers, technicians, and various internal teams. Your primary responsibilities will include handling incoming calls, managing customer inquiries, and maintaining accurate records.

Responsibilities:

• Handle and respond to incoming calls from customers and technicians

• Ensure efficient and accurate entry of call data into the system

• Coordinate effectively with the operations team as necessary

• Work closely with accounting teams for new customer setups and inquiries

• Monitor and manage daily labor levels as per workload requirements

• Record technician activity and provide necessary support to the technician team

• Regularly call customers to maintain high service standards and compile call data to share with the leadership team

• Investigate customer concerns, route them to the appropriate staff, and respond to special requests to maintain customer satisfaction

• Use technology to track dispatched technicians for productivity and cost efficiency

• Work independently and collaboratively in a team environment to meet internal and external customer needs

• Utilize Service Management Software and demonstrate proficiency in basic Windows environment

• Undertake other responsibilities as assigned, including training and special projects. Requirements • Proven experience in a call center customer service role

• Excellent phone etiquette with the ability to handle multiple lines

• Proficiency in Microsoft Office Suite, particularly Excel and Word

• Previous experience or familiarity with Great Plains (GPAC) software

• Strong problem-solving skills and the ability to think quickly under pressure

• Excellent communication and interpersonal skills

• Ability to prioritize tasks and manage time effectively

• High attention to detail and accuracy in record-keeping

• Ability to work in a team and collaborate effectively with others

• Willingness to work in shifts, over weekends, and on public holidays if required

• High school diploma or equivalent; higher degree from a recognized institution will be a plus. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .