• Accurately review, process, and submit warranty claims to manufacturer in compliance with their guidelines and policies

• Track the progress of warranty claims and follow up with manufacturer to resolve any outstanding issues or delays

• Maintain detailed records of all warranty work, including parts, labor, and claim status, ensuring accurate documentation for audit purposes

• Verify warranty coverage for customers and provide clear explanations of the terms and conditions of their warranties

• Work closely with all departments to coordinate warranty repairs, ensuring a smooth and timely process for customers

• Track and order warranty parts as needed, ensuring timely availability to avoid service delays

• Stay current with manufacturer bulletins, warranty policies, and procedures to ensure claims are filed correctly

• Assist the service, parts and new equipment sales departments with any warranty-related questions or issues

• Communicate effectively with customers, technicians, and manufacturer to ensure a seamless warranty process

• Process freight claims for damaged shipments

• Process contractor claims for damaged/non-working products

• Other duties as related to warranty/claims

Qualifications:

• Strong Excel and other Microsoft office knowledge

• Excellent organizational and time management skills, with the ability to manage multiple tasks in a fast-paced environment

• Prior experience in an service or warranty administration role preferred

• Strong knowledge of HVAC parts, repairs, and warranty procedures preferred

• Attention to detail with a focus on accuracy in processing claims and maintaining records

• Strong communication skills, both written and verbal, with a customer-focused attitude

• Ability to collaborate with various departments to ensure efficient warranty claim processing

Benefits

• Full time position/40 hours guaranteed each week

• Paid bi-weekly/overtime as needed

• Performance based incentive plan

• 1 to 3 weeks of vacation per year as tenure increases

• Additional PTO - 4 hours each month after 90 days’ employment

• ½ Health insurance paid (employee or family)

• Health insurance plan (eligibility after 90 day probationary period) includes long term disability coverage (60% of salary after 90 days) and $20,000 term life insurance paid 100% by company

• 401K after 1 year with matching up to 4% of salary

• 401K plan includes an optional profit-sharing contribution that has historically been funded 100% since we have had the plan