About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. 

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Job Summary:

The Employee Relations Manager plays a pivotal role in executing the employee relations strategy, working closely with the Director to ensure alignment across all key accountabilities, including case management, performance improvement, policy application, and labor relations. Overseeing a team of Advisors across the US and Mexico/LATAM, the Manager ensures effective and consistent delivery of employee relations processes. Focused on day-to-day operations, this role also works on strategic projects and occasionally takes on high-level or high-risk cases.

Key Responsibilities:

• Support the Director in driving the team's key accountabilities, including performance improvement, policy management, and leveraging data analysis & reporting to provide actionable insights.

• Lead and mentor a team of Employee Relations Advisors, ensuring consistency in case management and effective execution of processes across regions.

• Oversee the intake process managed by the Advisors, ensuring cases are escalated appropriately and assigned to Senior Advisors as needed.

• Provide day-to-day direction to Senior Advisors, ensuring balanced caseloads and supporting the resolution of complex investigations.

• Handle escalated and high-risk employee relations cases, providing guidance to ensure fair and timely resolutions.

• Lead projects focused on Employee Relations process and service improvements, and implement best practices to enhance the effectiveness of the team.

• Collaborate with HR and legal teams on footprint changes (start-up sites and site closures) and RIFs, ensuring both regulatory compliance and exceptional support to impacted employees.

• Track and monitor KPI performance, ensuring alignment with organizational goals and recommending improvements to minimize risk.

• Evaluate and improve ER processes, exploring opportunities for process optimization and automation to streamline workflows and enhance team efficiency.

• Deliver coaching and education to leaders on effective employee relations practices, including performance improvement and consistent application of HR policies.

• Support labor relations activities, including advising on contract interpretation and union negotiations.

• Execute the Employee Relations annual governance cycle and communication plan, ensuring timely stakeholder reporting and leading the planning and implementation of quarterly ER campaigns on relevant topics to enhance leadership practices.

Qualifications:

• Education : Bachelor’s degree in Human Resources, Business Administration, or a related field. Master’s degree preferred.

• Experience : 7+ years of experience in employee relations or HR, with at least 3 years in a management or supervisory role.

• Skills : Strong leadership/delegation skills, problem-solving and conflict resolution skills, team leadership, and experience handling escalated cases and performance improvement processes.

• Other : Knowledge of regional labor laws, experience with metrics and reporting (e.g., KPIs), and excellent communication and interpersonal skills.

• Work Authorization: Must be Authorized to work in the United States without sponsorship now or in the future.

• Location: Individuals based in the St. Louis, MO, Kennesaw, GA, or Dayton, OH areas preferred.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave. 

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Diversity, Equity & Inclusion

At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live. 

Work Authorization

Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com

With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.