Job Summary:

We are looking for a dynamic, high performing Account Executive to create long-term, trusting relationships with our customers. The Account Executive's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. The ideal candidate has a history of bringing on new business and hitting sales quotas and loves the challenges that come with outbound prospecting in a competitive market.

Primary responsibilities:

• Serve as the lead point of contact for all customer account matters.

• Build and maintain strong, long-lasting client relationships.

• Develop trusted advisor relationships with key accounts, administrators and other senior living and healthcare professionals

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives

• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

• Prepare reports on account status

• Collaborate with sales team to identify and grow opportunities within territory

• Assist with challenging client requests or issue escalations as needed

• Prepare for data and paperwork for Quality Assurance meetings at facilities

• Attend and present at QA meetings at facilities

  Requirements: 

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role

• Demonstrable ability to communicate, present and influence key accounts at all levels of an organization, including executive and C-level

• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)

• Experience delivering client-focused solutions to customer needs

• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

• Excellent listening, negotiation and presentation abilities

• Strong verbal and written communication skills

• Previous experience in LTC or SNF environments a plus

• Effective time management and organizational skills

• Excellent interpersonal skills

  Competencies:

• Strong Communication and Customer Service Skills

• Peer Relationships

• Customer Focus

• Integrity and Trust

• Functional/Technical Skills

• Priority Setting

• Previous experience in LTC or SNF environments a plus

• Effective time management and organizational skills

• Excellent interpersonal skills

  Competencies:

• Strong Communication and Customer Service Skills

• Peer Relationships

• Customer Focus

• Integrity and Trust

• Functional/Technical Skills

• Priority Setting

   

   

   

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