Customer Account Rep

Location : Simi Valley, CA, United States

Job Family : Customer Service

Job Type : Regular

Posted : Aug 29, 2024

Job ID : 51610

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ABOUT PARKER HANNIFIN:

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient, and increasingly sustainable flight throughout the aircraft's lifecycle, including aftermarket support. Our passionate people with deep engineering expertise and our breadth of differentiated technologies ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited professional and personal development opportunities. Working with some of the industry's most brilliant minds, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker’s goal of addressing the world’s most pressing engineering challenges.

At Parker, our team members belong, matter, and make a difference. We believe the key to bringing talented new team members into our organization is to focus on everyone’s talents and potential rather than the job specification. If you have innovative ideas and a commitment to excellence, we are happy to consider you for other roles at Parker that may be a good fit.

Parker Meggitt is a worldwide leader in multiple Commercial and Military Aerospace product lines, including Fire and Smoke Detection and Extinguishing systems, Bleed Air Overheat detection systems, Actuators, Rudder Pedal Assemblies, Pumps, Fuel Gauging Systems, High-Temperature cables, and more.

The Parker Meggitt Simi Valley Fire, Safety, and Power Division site is a fully integrated location with product responsibility from Marketing and Engineering through Supplier Management, Program Management, and Manufacturing, ending with delivery to customers.

Parker Meggitt – Simi Valley, CA, is also a key supplier in selecting energy markets, including nuclear gas analyzers and nuclear containment vessel penetration cables. We work directly with the largest global aerospace companies, including Airbus, Boeing, Embraer, Lockheed Martin, and many others.

JOB DESIGNATION

The Customer Account Rep is the first point of contact for many of Parker Meggitt’s customers. They are responsible for delivering a world-class service and support the business by responding to customer enquiries, updating the business systems, collaborating internally to communicate the customer needs and support meeting their demand. By utilizing the Parker Meggitt High Performance System, the Customer Account Representative will serve as the primary interface responsible for ensuring the most efficient and positive relationship with Parker Meggitt’s customers, ensuring MRP data integrity, and expeditious resolution of customer assertions. The role will report into Senior Customer Account Manager.

JOB CORE RESPONSIBILITIES

• The Customer Account Coordinator is responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system as well as ensuring proper requirements flow down

• Raising quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times.

• Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers’ buyers and supply chain personnel.

• Coordinate site visits to Parker Meggitt’s facilities and set-up customer meetings as required

• Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.

• Track and reconcile open order reports as well as internal and external customer scorecards, which includes verification of the metrics by which Parker Meggitt is judged

• Produce costing sheets in collaboration with colleagues from Procurement, Demand Planning and Manufacturing departments as required in order producing accurate quotes

• Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times. For any stranger/alien parts raise the relevant enquiry process.

• Collaboratively track customer returns through the rework process

• Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations)

  JOB SPECIFICATIONS

  Education: Post-secondary degree or equivalent combination of relevant education and work experience that will allow successful performance of job expectations .

  Preferred: Bachelor's Degree

  Certifications: Vocational training, apprenticeships or the equivalent experience in related field

  Years Experience: 2+ years of customer service experience

  Skills:

• Aware of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.)

• Ability to understand and follow specific instructions and procedures

• Ability to gather data, to compile information, and prepare reports

• Strong verbal and written communication skills

• Excellent customer service orientation

• Well-organized, detail-oriented, and ability to multi-task

• Ability to prioritize duties, in order to meet deadlines

• Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

• Knowledge of SAP

• Excellent interpersonal skills, ability to collaborate to achieve results, and develop professional relationships with internal and external customers.

  WORK AUTHORIZATION: This position must meet Export Control compliance requirements; therefore, a “US Person” as defined by 22 C.F.R. § 120.15 is required. U.S. Citizenship/Permanent residency is required for most positions.

  Please note that the salary range information is only applicable for California. Compensation is based on a variety of factors, candidate experience, qualifications, and location as well as market and business considerations. Pay Range: $25/hr - 35/hr

  Come join the Parker Aerospace Team! We are proud to offer competitive benefits designed with health, wealth, and well-being in mind. Our competitive package includes:

  Health and Wellbeing:

• Comprehensive medical, dental, and vision coverage from day one, including Health Savings and Reimbursement Accounts.

• Wellness incentive credits leading to reduced healthcare premiums.

• Access to Employee Assistance Program (EAP) for health and well-being support.

• On-site facilities: cafeteria with a wide array of food options, mini-mart, and vending machines.

• Participation in health and emotional well-being challenges with rewards.

  Financial Security and Growth:

• Competitive salary with an annual bonus incentive plan.

• Retirement benefits: 401(k) with company match opportunity.

• Income Protection, Life Insurance, Accidental Life and dismemberment Insurance, Short and Long-Term Disability insurance.

  Work-Life Balance and Flexibility:

• Generous Paid Time Off: 120 hours, plus up to 13 paid holidays, including a company-wide shutdown between Christmas and New Year’s.

• Parental Leave: 4 weeks at 100% pay for new family additions.

• Extras like Adoption Assistance, financial guidance resources, paid jury duty, bereavement time, and time off for citizenship testing, marriage, and birth.

  Career Advancement and Education:

• Support for ongoing education through our Educational Reimbursement program.

  Parker Purpose Opportunities:

• Business Resource Groups promote diversity, equity, and inclusion.

• Volunteering day off and social committee activities throughout the year.

  Additional Benefits:

• Employee Perkz on various services (car purchases, computer purchases, life adventures, etc.)

• Employee Referral program - Refer a family member or friend and receive a generous award for referrals that are hired (up to $4,000)

• Dress for Your Day policy, offering flexible work attire options.

  EMPLOYMENT OPPORTUNITY (EN-USA): Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all applicants and employees. Employment decisions are based upon job-related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency, or other appropriate status is required for certain positions in accordance with U.S. import & and export regulations. (“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”) If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) and Genetic Information Discrimination

  DRUG-FREE WORKPLACE: Parker provides a drug-free workplace in accordance with its policies and applicable state laws. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.