The Fraud Policy Customer Abuse Policy Senior Analyst position will support efforts to identify root causes driving loss performance, customer experience, and loss recovery performance with an emphasis on dispute processing strategies.

The Fraud Policy Risk Remediation Policy Senior Analyst Officer position will support efforts to identify and investigate root causes driving loss performance. In addition, the role will provide research to enhance customer experience, loss remediation and/or recovery performance.

Responsibilities :

• Identify and mitigate control risks

• Developing analyses and designing reports that provide visibility into fraud trends, patterns and root causes.

• Track emerging trends and opportunities to support Senior Management awareness

• Support ad-hoc fraud policy analysis and projects as required

• Apply an excellent working knowledge of fraud risk analytics.

• Support the evaluation of impacts and potential fallout of missing data, and drive analysis to aid in prioritization of technology investments to close data gaps.

• The position requires substantial interaction with Policy, Operations, Deposit Risk and other functional business partners to optimize business strategies.

• Leadership Competencies

• Strong business and data analytical skills with proven track record of complex processes and data analysis

• Ability to manage multiple priorities and deal effectively with demanding business partners

• Ability to work under tight deadlines

• Ability to interact successfully with business partners, operations, technology and finance teams

• Strong planning, coordination and organization skills

• Ability to work effectively in a cross-functional organization

• Microsoft Office (Word, Excel, PowerPoint, Access) experience

• Effective project management skills

Qualifications:

• 3+ years’ experience in analytics, policy, risk management, and/or operations, preferably in fraud and/or retail banking domains

• Experience in designing and/or acquiring systems, technology or process to achieve business objective(s)

• Experience with data and root cause analysis

• Experience with MCA, transformation, financial reporting, risk/control strongly preferred

Education:

Bachelor’s degree or equivalent experience

Job Family Group:

Risk Management

Job Family:

Fraud Risk

Time Type:

Full time

Primary Location:

5800 SOUTH CORPORATE PLACE

Primary Location Full Time Salary Range:

$74,160.00 - $111,240.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Dec 10, 2024

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.