Description

We are offering an opportunity for a Help Desk Manager. As the Help Desk Manager, your core function will be to supervise the daily operations of our help desk team, manage T1/2 incidents, and continuously optimize our support processes. You will be a key team leader, guiding a team of support technicians and ensuring customer satisfaction. Please apply now, call 319-362-8606, or for immediate response email your resume direct to myself: Shawn M Troy - Technology Practice Director with Robert Half (additional contact information is on LinkedIn).

This role requires one that is a focused leader as it will have 6+ reports. Having experience managing or supervising a help desk is very important. Must have experience with Help Desk flows and basic ITIL knowledge. Some light travel will be required to stay in touch with the team. Onsite 5 days a week!!

Responsibilities:

• Supervise the daily operations of the help desk team to guarantee efficient and effective customer support

• Manage T1/2 incidents to ensure they are resolved in a timely manner

• Optimize support processes to boost efficiency and customer satisfaction

• Provide guidance and support to a team of support technicians

• Maintain a high level of customer satisfaction by ensuring all customer issues are resolved appropriately

• Utilize your knowledge of various technologies such as Citrix Technologies, Active Directory, and Computer Hardware to enhance our help desk operations

• Monitor the team's performance, provide feedback and coaching to improve their skills and performance

• Collaborate with other teams and departments to improve customer support across the organization

• Stay updated with the latest trends and developments in the industry to ensure our help desk operations are in line with industry standards

• Develop and implement strategies to improve the overall efficiency and effectiveness of our help desk operations.

Requirements

• Candidate must have a minimum of 3 years experience in a similar role

• Knowledge in Cisco Technologies

• Knowledge of Dell Technologies is necessary

• Proficiency in Active Directory is required

• Must possess skills in Computer Hardware

• Experience in Configuration Management is essential

• Must have experience in Deployments and Deskside Support

• Excellent communication and leadership skills

• Ability to multitask and prioritize effectively

• Strong problem-solving skills and attention to detail

• Relevant professional certifications are a plus.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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